Fulfillment Associate

Fulfillment Specialist

Operations

19 Newtown Turnpike, Westport, CT 06880

Full-Time In-Office Position

About BioWave

BioWave is a Medtech company redefining pain management through our innovative, non-invasive technology that delivers powerful relief without drugs or surgery. We offer a range of products designed to meet the unique needs of different markets, delivering effective, customized pain relief solutions where they’re needed most. Our technology is backed by clinical evidence and real-world results, helping patients reduce pain, restore function, and reclaim their lives. Trusted by healthcare professionals, athletes, veterans, and individuals alike, BioWave targets pain at its source to provide long-lasting results.

Vision & Mission

Our Vision is to transform pain management by solving complex pain conditions with innovative, patented, drug-free technology and patient-first, collaborative support - empowering clinicians to deliver better outcomes and enabling people to reclaim their lives with less pain and more possibility.

Our Mission is to help people win their battle with severe pain.

Job Description

The Fulfillment Specialist is responsible for accurately and efficiently processing customer orders through shipment. This role ensures inventory is properly managed, orders are picked and packed according to company standards, and shipments are completed on time. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-driven environment.

Duties and Responsibilities

Order Fulfillment & Shipping

• Verify order accuracy against customer requirements, including product configuration, labeling, and documentation prior to shipment
• Generate and review shipping documentation (packing slips, labels, commercial invoices, export documentation if applicable)

Inventory Management

• Investigate inventory discrepancies and support root cause analysis and corrective actions
• Monitor inventory levels and communicate shortages, replenishment needs, or excess inventory risks to Operations/Planning teams
• Support quarantine, non-conforming material handling, and disposition processes

Regulatory Compliance & Documentation

• Ensure labeling, packaging, and shipping documentation meet regulatory and customer-specific requirements
• Assist with CAPA (Corrective and Preventive Action) activities related to fulfillment or inventory issues

Warehouse & Safety

• Maintain a clean, safe, and organized work environment
• Follow all safety protocols and warehouse procedures
• Operate warehouse equipment (e.g., pallet jacks, barcode scanners) safely and responsibly
• Additional Operation Department tasks, as assigned.

Systems & Data Integrity

• Ensure accurate and compliant use of Inventory Management / ERP systems for all transactions
• Maintain item master data accuracy (lot numbers, serial numbers, expiration dates, locations)
• Support system improvements, testing, or implementation of new tools and processes

Cross-Functional Collaboration

• Communicate status of urgent or high-priority orders to internal stakeholders
• Support new product launches, field actions, or special fulfillment projects

Continuous Improvement

• Identify and recommend process improvements to increase efficiency, accuracy, and compliance
• Participate in Lean, 5S, or other operational excellence initiatives
• Help develop and update SOPs and work instructions

Performance & Accountability

• Meet established KPIs (order accuracy, on-time shipping, inventory accuracy, etc.)
• Escalate risks or issues that could impact delivery, compliance, or customer satisfaction
• Take ownership of assigned tasks and ensure timely completion with minimal supervision

Required Experience/Skills

• Strong attention to detail and ability to follow SOPs precisely
• Ability to lift up to 50 lbs and stand for extended periods
• Excellent communication and organizational skills
• Have basic knowledge of Microsoft products
• Ability to manage priorities and workload with general schedule of work, instruction and standardized processes
• Have self-direction with strong results-oriented attitude

Nice-to-Haves

• Data Entry Accuracy
• Process-oriented thinking
• Team collaboration
• Reliability and punctuality
• Problem-solving under pressure
• Adaptability to changing priorities

Education

• High School Diploma or equivalent required; Associate degree preferred

Pay & Benefits Summary (once full-time)

• Medical Vision and Dental Insurance Available
• 401K- discretionary 2.5% employer match
• Basic/Voluntary Term Life Insurance
• Long Term Disability
• HSA Accounts
• PTO Years 1 and 2, 15 days, Year 3 onwards 20 days
• 12 paid public holidays

**This role is temp to perm. To be evaluated after 60 days with extension to 90/180 dependent on success. Final evaluation to occur at 90/180 with decision to convert to full time or not.

Legal Disclaimer(s)

BioWave is committed to the principles of equal employment opportunity and providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or accommodations to complete the application process or to perform the essential functions of this position, please contact phoebe.jamieson@biowave.com.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a non-exempt employee, your position is classified as eligible for overtime pay under the Fair Labor Standards Act (FLSA) and applicable state laws. You will be paid on an hourly basis (or salary basis, if applicable), and you will receive overtime compensation for all hours worked in excess of 40 hours in a workweek (or as otherwise required by state law). All overtime must be approved in advance by your supervisor.