What are the responsibilities and job description for the Account Coordinator position at Biotouch?
POSITION OVERVIEW: The Account Coordinator is responsible for providing day-to-day administrative support to Account Managers. Assisting Account Managers with all internal task and communication to ensure client satisfaction and consistent account growth.
Job Responsibilities
JOB RESPONSIBILIITIES:- Maintain knowledge of all accounts handled by the Account Management Team
- Assist in training of new employees
- Frequent interaction with Account Managers and other internal departments, with prompt follow up on internal requests
- Identify needs and growth opportunities within accounts and collaborate with Account Managers to create account strategies and bundled solutions
- Assist in developing client presentations, proposals and reports
- Assist in forecasting and tracking key account metrics to develop client retention campaigns; learn and recognize triggers based on report data and industry research
- Coordinate meetings and schedule calls for Account Managers as requested
- Assist with all client issues and provide internal escalation, as needed
- Maintain a professional appearance and demeanor
- Work onsite at Path-Tec, LLC, Midland, GA between hours of 8:00 am – 6:30 pm Monday thru Friday – shifts may vary within these operational hours
- Job responsibilities are subject to change to align with business goals and are not intended to be all inclusive
- Other duties as assigned
Required Skills and Qualifications
ABILITIES REQUIRED:- Competent in most Microsoft Applications (i.e. Outlook, Word, Excel, PowerPoint)
- Advanced problem resolution skills with ability to convey solutions effectively
- Excellent verbal and written communication skills
- Manage multiple tasks, while maintaining organization and timely completion of projects
- Detail orientated with low error levels, while working under pressure to maintain client confidence and to preserve Path-Tec’s exemplary reputation
- Bachelor’s degree preferred (particularly in related field) or equivalent work experience
- All prospective employees must pass a background and drug check