What are the responsibilities and job description for the Inside Service Sales Specialist (Service Growth & Contracts) position at Biotage?
Position Summary:
The Inside Service Sales Specialist is responsible for driving growth in service revenue, contract coverage, and customer lifecycle value across the Biotage installed base. This role proactively engages customers to position service agreements and lifecycle support solutions that maximize system uptime, performance, and long-term customer success.
Working at the intersection of Sales, Service, and Customer Success, this role leverages data, CRM insights, and close collaboration with Field Service Engineers and Technical Support to identify opportunities, improve contract attachment rates, and expand Biotage’s share of wallet within existing accounts.
This role is hybrid in Charlotte, NC. Minimum 3 days per week in office (North Charlotte area) required.
Key Responsibilities:
Service Revenue & Growth:
- Drive renewal, conversion, and upsell of service agreements
- Convert warranty to contracts, renew contracts, and convert billable accounts to contracts
Customer Lifecycle Management:
- Manage assigned accounts across lifecycle stages
- Act on warranty expirations, renewals, and service trends
CRM & Data-Driven Selling:
- Maintain accurate Salesforce data
- Use data to prioritize opportunities and manage pipeline
Collaboration:
- Partner with Field Service Engineers, Technical Support, Sales, and Customer Service
- Align on account strategies
Value-Based Selling:
- Communicate service value (uptime, cost predictability, performance)
- Prepare proposals and customer communications, prepare bids and respond to RFQs
Continuous Improvement:
- Identify trends to improve coverage and renewal rates
- Support promotions and service strategy evolution
Qualifications:
Required:
- Bachelor’s degree or equivalent experience
- 2 years in sales or service sales in technical/scientific environment
- Strong communication skills
- CRM experience (Salesforce preferred)
Preferred:
- Service contract sales experience
- Analytical instrumentation experience
Core Competencies:
- Customer-centric mindset
- Data-driven decision making
- Strong organization and collaboration skills
Travel Required:
-Potential for travel required to attend annual Service meetings in remote location or to attend specific training seminars (less than ~10%).
Biotage is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.