What are the responsibilities and job description for the Customer Service Specialist position at BioSpectra, Inc.?
Customer Service Representative
Position Summary
The Customer Service Support Technician is responsible for order entry, order maintenance and oversight of order fulfillment.
Major Roles & Responsibilities:
• Enters or audits new and revised orders into the BioSpectra ERP system
• Provides order status updates to internal and external customers
• Creates reports related to orders and order status.
• Maintains and updates information when required into the current ERP system regarding including pricing revisions, ship dates and quantity allocations
• Completes proper filing of documentation, both electronically and hard copies
• Follows up with customers who have ordered samples
• Works toward increasing knowledge and understanding of such things as international shipments, chemical properties and use of our products, as well as the BioSpectra business model
• Timely preparation and distribution of reports
• Keeps direct manager informed of all activity
• Other duties may be assigned, as deemed appropriate by managementGathers data for quotes, including, freight rates, dimensions, pallet count, etc.
Qualifications:
• Excellent customer service and client management skills.
• Strong computer skills, including MS Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Must be able to read, write, speak, and understand English.
• Ability to multi-task, prioritize, and manage time effectively.
• Good working knowledge of, or the ability to learn, Enterprise Resource Planning (ERP) systems.
• Ability to learn chemical properties and how BioSpectra's products are used.
• Ability and willingness to work from all BioSpectra facilities.