Manager, Access and Reimbursement Services

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onX,Facebook,Instagram,YouTube,LinkedInandTik Tok.

Job Description

Purpose

TheAccess and Reimbursement Support ServicesManager will effectively manage the support center in order to provide the highest level of service to patients, health care providers (HCP), and internal and external customers, ensuring that inbound and outbound calls and corresponding inquiries and issues are completed all in alignment with key performance indicators. This role will also drive continuous improvement initiatives for activities and products provided.

Responsibilities

• Lead a team of supervisors who manage operations to deliver superior customer service, driving world-class leadership and strong performance.
• Monitor department and employee productivity levels, identify opportunities to improve optimization and enable implementations and cost controls.
• Monitor internal programs, similar industry programs and regulatory guidance to ensure program relevance and compliance.
• Lead and mentor direct reports responsible for operations of designated AbbVie products.
• Provide recommendations regarding appropriate promotional and business practices.
• Develop and manage relationships with payors, providers, and customers.
• Partner with commercial business partners within established guidelines and working relationships to ensure the support center operations are aligned with consumer and professional marketing initiatives to create operational efficiencies that maximize patient/customer acquisition and retention.
• Understand and adhere to the Code of Business Conduct, Operating Guidelines as well as appropriate IRS, CMS, HIPAA, and OIG guidelines. Manage adherence to all corporate, division and departmental procedures and policies.
  
  
  

Qualifications

• Bachelors Degreerequired, preferably in health sciences or business.
• 6 years of overall experience, with a minimum of 1-3 years of people leadership experience required. 2-4 years of experience managing a call center preferred.
• Experience leading people leaders is preferred.
• Knowledgeable of application regulations and standards affecting Pharmaceutical Products, specifically knowledge of HIPAA guidelines and appropriate federal, state, and local regulations applicable to call center operations, and/or experience and knowledge of applicable regulations and standards affecting Medical Devices.
• Clear understanding of the pharmaceutical or healthcare business.
  
  
  

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our short-term incentiveprograms.
  
  
  

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Companys sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html