Customer Engagement Representative

Job Description

ADMA Biologics is a biopharmaceutical company relentlessly committed to creating superior products for immunodeficient patients at risk for infection. It is our devotion to this underserved population that fuels us and our hands-on approach to production and development that sets us apart. If you are looking for a dynamic, innovative, growing company in the biopharmaceutical industry that is committed to excellence and integrity, then consider ADMA Biologics. We currently have an exciting opportunity available for a Customer Engagement Representative!

Job Title: Customer Engagement Representative

Job Description:

Position Summary

The Customer Engagement Representative's key responsibilities include collaborating closely with the Regional Business Director (RBD), utilizing specific skills such as self-starting initiative and effective phone communication to build strong customer relationships. This role involves supporting sales strategies, maximizing business opportunities within the assigned area, and maintaining accurate records through our CRM system. Primarily responsible for the sales support efforts of the Regional Business Director (RBD) and direct sales efforts in specific accounts supporting ADMA Biologics Products (Bivigam, Asceniv and NABI-HB).

Essential Functions (ES) And Responsibilities

• Accountable to supporting the sales strategies and selling efforts of the assigned Regional Business Director (RBD).
• Support the selling strategy and reinforce the regional business plan to maximize the business within your responsible business area under the direction and guidance of the RBD.
• Establish and maintain virtual relationships with office-based customers assigned to you along with current hospital purchasers for Nabi-HB and high-volume hepatitis-B IG accounts nationally.
• Maintain accurate accounts records and call activity via the CRM.
• Successfully complete all required company training; new hire on-boarding and new hire product and disease state training in an accurate and timely manner.
• Attend and participate in all required compliance training.
• Manage customer targets with the expectation of making 20 high quality direct customer conversations per day.
• Collaborate across several RBDs each with different urgencies and strategies and properly managing your time accordingly to support each as expected.
• Proficient in technical aspects of ADMA Biologics product lines.
• Working knowledge of Word, Excel, PowerPoint, and TEAMS.
• Perform other job requirements as requested to advance the commercial opportunities of the company (i.e., Nabi-HB)
  
  
  

Competencies Able to work in high-pressure, deadline-driven environmentDemonstrated ability to achieve goals, overcome obstacles, and meet deadlinesMaintains competence with all position required tasksMust have a strong customer service orientation and able to work well under pressure while interfacing with all levels of personnel, and consultantsExperience Requirements

• Education Requirements:
• Bachelor’s degree or equivalent experience is required.

• Experience Requirements:
• Prior selling experience is required.
• Prior experience in sales within the healthcare field is preferred.
  

Preferred Experience

• Self-Starter: Proactively manages tasks and responsibilities in a virtual environment including a productive working schedule a minimum of 40 hours a week during the core hours of business from 9:00am to 5:00pm.

• Effective Communication: Strong verbal and written skills for virtual collaboration and customer interaction.

• Perseverance: Demonstrates resilience and determination in achieving sales objectives.

• Adaptability: Flexibility in meeting changing virtual work expectations and priorities.

• Relationship Building: Establishes and maintains strong customer relationships through virtual channels.

• Attention to Detail: Maintains accurate records and follows up diligently through CRM.

• Prioritization/Time Management: Balance sales activities, training, and compliance requirements effectively.

• Tech Proficiency: Utilize virtual communication tools and CRM systems proficiently.

Compliance Requirements (ES)

The minimum compliance expectation for this role entails strict adherence to FDA regulations and company policies governing sales and marketing activities. This includes completion of required compliance training, accurate documentation of sales interactions, and adherence to data privacy regulations. Additionally, the role requires proactive participation in compliance reviews, prompt reporting of any potential issues, and ongoing education to stay updated on relevant FDA regulations.

Job Description Footer:

In addition to competitive compensation, we offer a comprehensive benefits package including:

• 401K plan with employer match and immediate vesting
• Medical, Vision, Life and Dental Insurance
• Pet Insurance
• Company paid STD and LTD
• Company Paid Holidays
• 3 Weeks’ Paid Time Off (within the first year)
• Tuition Assistance (after the first year)
• Easily accessible to Tri-Rail
• Free shuttle to the Boca Tri-Rail station
  
  
  

ADMA Biologics uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

ADMA Biologics is an Equal Opportunity Employer.