What are the responsibilities and job description for the Associate Director of Respiratory Provider Experience position at BioSpace?
Job title: Associate Director of Respiratory Provider Experience
Location: Cambridge, MA
About The Job
The Associate Director of US Respiratory Provider Experience is a customer champion, responsible for translating end to end provider journey insights into solutions that will reduce friction, improve biologic journey effectiveness and drive sustained adoption.
This role leads the co-creation of solutions with customers, internal contributors and alliance partners, and orchestrates their implementation across functions. The account-level framework, practice clustering, and leakage point diagnostics serve as core tools within this broader experience design mandate, enabling precise prioritization of where and how to intervene across the biologic journey.
The role works closely with sales teams, marketing, market access, PSS, digital, GTMC, and our alliance partners to ensure that the right solutions reach the right practices at the right time and that learnings are continuously feeding improved approaches.
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, youll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
About Sanofi
Were an R&D-driven, AI-powered biopharma company committed to improving peoples lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve peoples lives.
Main Responsibilities
Identify and prioritize moments that matter for HCPs and office staff at each stage of the journey, using data, field immersion, and behavioral analysis to surface unmet needs, friction points, and critical decision moments.
Conduct root-cause analysis of provider challenges by practice type/practice cluster to inform targeted intervention design.
Develop and maintain a single view of the ideal provider experience by stakeholder type and practice profile, serving as the north star for engagement design across functions.
Apply customer experience design best practices and human-centered design principles to ensure that solutions are grounded in real-world practice needs and office workflows.
Partner with Marketing, Digital, and GTMC to ensure that provider touchpoints across channels field, digital, rep-triggered, and non-personal are coherent, sequenced, and aligned to the journey map and prioritized moments that matter.
Maintain a dynamic account prioritization model integrating biologic journey metrics, leakage point diagnoses, field insights, and innovative data signals to guide targeting and intervention decisions.
Partner with Data & Analytics and GTMC to embed account prioritization logic into targeting frameworks.
Translate journey mapping insights and leakage point diagnoses into cluster-specific intervention menus, mapping evidence-based solutions to each friction type and practice profile, in partnership with internal teams that have ownership of some of these solutions.
Develop practice-level materials and engagement resources tailored to account clusters and specific barrier profiles.
Identify and systematize replicable best practices from top-performing practices for dissemination across peer accounts.
Design and manage sprint cycles focused on specific journey moments, leakage points, or account clusters, ensuring rapid iteration, clear accountability, and measurable outputs.
Ensure that insights and solutions developed within agile pods are translated into scalable assets and embedded into forward tactical plans not one-off interventions.
Collaborate with sales force teams on standardized field insight collection tools and systematically incorporating those insights into journey maps and prioritization models.
Continuously evaluate additional data solutions can enhance account intelligence, pre-encounter targeting, or leakage point identification.
Establish a continuous learning loop connecting field observations, intervention outcomes, and data signals into iterative improvements to the journey map, cluster framework, and engagement models.
About You
Basic Qualifications:
#GD-SG
#vhd
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
Location: Cambridge, MA
About The Job
The Associate Director of US Respiratory Provider Experience is a customer champion, responsible for translating end to end provider journey insights into solutions that will reduce friction, improve biologic journey effectiveness and drive sustained adoption.
This role leads the co-creation of solutions with customers, internal contributors and alliance partners, and orchestrates their implementation across functions. The account-level framework, practice clustering, and leakage point diagnostics serve as core tools within this broader experience design mandate, enabling precise prioritization of where and how to intervene across the biologic journey.
The role works closely with sales teams, marketing, market access, PSS, digital, GTMC, and our alliance partners to ensure that the right solutions reach the right practices at the right time and that learnings are continuously feeding improved approaches.
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, youll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
About Sanofi
Were an R&D-driven, AI-powered biopharma company committed to improving peoples lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve peoples lives.
Main Responsibilities
- Provider Journey Mapping and Experience Design
Identify and prioritize moments that matter for HCPs and office staff at each stage of the journey, using data, field immersion, and behavioral analysis to surface unmet needs, friction points, and critical decision moments.
Conduct root-cause analysis of provider challenges by practice type/practice cluster to inform targeted intervention design.
Develop and maintain a single view of the ideal provider experience by stakeholder type and practice profile, serving as the north star for engagement design across functions.
Apply customer experience design best practices and human-centered design principles to ensure that solutions are grounded in real-world practice needs and office workflows.
Partner with Marketing, Digital, and GTMC to ensure that provider touchpoints across channels field, digital, rep-triggered, and non-personal are coherent, sequenced, and aligned to the journey map and prioritized moments that matter.
- HCO/Practice-Level Clustering and Prioritization
Maintain a dynamic account prioritization model integrating biologic journey metrics, leakage point diagnoses, field insights, and innovative data signals to guide targeting and intervention decisions.
Partner with Data & Analytics and GTMC to embed account prioritization logic into targeting frameworks.
- Co-Creation and Solution Design
Translate journey mapping insights and leakage point diagnoses into cluster-specific intervention menus, mapping evidence-based solutions to each friction type and practice profile, in partnership with internal teams that have ownership of some of these solutions.
Develop practice-level materials and engagement resources tailored to account clusters and specific barrier profiles.
Identify and systematize replicable best practices from top-performing practices for dissemination across peer accounts.
- Cross-Functional Orchestration and Agile Pod Leadership
Design and manage sprint cycles focused on specific journey moments, leakage points, or account clusters, ensuring rapid iteration, clear accountability, and measurable outputs.
Ensure that insights and solutions developed within agile pods are translated into scalable assets and embedded into forward tactical plans not one-off interventions.
- Data, Insights, and Continuous Learning
Collaborate with sales force teams on standardized field insight collection tools and systematically incorporating those insights into journey maps and prioritization models.
Continuously evaluate additional data solutions can enhance account intelligence, pre-encounter targeting, or leakage point identification.
Establish a continuous learning loop connecting field observations, intervention outcomes, and data signals into iterative improvements to the journey map, cluster framework, and engagement models.
About You
Basic Qualifications:
- 7 years of experience in HCP marketing, commercial operations, or field enablement within the pharmaceutical, medical device or biotechnology industry
- Proven success driving initiatives that improve provider engagement, office workflow, or adoption of specialty products
- Experience working across functions including Marketing, Sales, Access and Patient Support
- Excellent analytical skills and the ability to turn insights into practical solutions
- Collaborative, results-driven, and comfortable leading through influence
- Outstanding communication and relationship-building skills
- Experience leading customer experience or process improvement initiatives
- Biologic or specialty product experience
- Prior experience in a field-facing role with understanding of US practice-level dynamics and HCO decision making
- Familiarity with CRM platforms and commercial data infrastructure (eg. Veeva, Turing, or equivalent)
- MBA or masters degree in business, marketing, or health management
- Experience with agile project management / agile pods is an asset
- Experience in respiratory or chronic disease areas is an asset
- Experience with managing alliance products is an asset
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether its through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks gender-neutral parental leave.
#GD-SG
#vhd
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.