What are the responsibilities and job description for the Sales Service Representative position at BioReference?
Position Summary
The Sales Service Representative is designated to assist our sales team helping to streamline communication to customers and produce a more efficient workflow. Assisting our sales representatives under the direction of the Regional Sales Director is the top functioning priority for the person that fills this position. The position will help relieve some of the customer service responsibilities of our sales team so their efforts can be focused on identifying and obtaining additional growth for the organization.
Position Responsibilities
Duties include but are not necessarily limited to the following:
The Sales Service Representative is designated to assist our sales team helping to streamline communication to customers and produce a more efficient workflow. Assisting our sales representatives under the direction of the Regional Sales Director is the top functioning priority for the person that fills this position. The position will help relieve some of the customer service responsibilities of our sales team so their efforts can be focused on identifying and obtaining additional growth for the organization.
Position Responsibilities
Duties include but are not necessarily limited to the following:
- Report directly to the Regional Sales Director
- Assist in any manner necessary and deemed relevant to productivity by the Regional Sales Director
- Gathering information from clients and/or patients to move the testing process forward
- Securing phlebotomy options for patients
- Constructing market sales binders for the sales team
- Assist with organizing local/regional conferences
- Successfully integrate with all ancillary departments within the organization
- Ordering marketing materials and sample collection kits for clients
- Maintain a very high level of customer service
- Deliver prompt and frequent communication
- Work closely with the billing department to secure information from clients or patients necessary for reimbursement
- Willingness to travel to sales trainings at times up to a week in length
- Act in accordance with all compliance regulations as it pertains to acting as a patient advocate requiring access to clinical and billing information
- Associate Degree
- Must have a clean, valid Driver License and a vehicle to use for work on a daily basis.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook
- Demonstrates excellent written and verbal skills
- Open to change and diversity
- Must be a team player
- Must have very high level organizational skills
- Displays professionalism, enthusiasm, and a positive attitude when interacting with internal and external customers
- Must be able to travel within the coverage area and effectively manage schedule to meet the needs of the assigned territory.
- Bachelor Degree
- Medical background desired
- Experience working with SalesForce
- Bilingual English/Spanish is a plus