What are the responsibilities and job description for the Customs Operations Specialist position at Biometric Information Management?
Role and Responsibilities
This is a key position for BIM’s growing product portfolio. This person will assist in onboarding new accounts as well as maintaining a good relationship with our existing customers. Below are some of the primary responsibilities and tasks assigned to the customer operations specialist.
- Host remote meetings, conference calls and in person meetings to gather data needed for client onboarding
- Assist customers in receiving pricing by sending quotes and information packets.
- Assist network customers in receiving a refund if needed.
- Upload customer agreements, documents, other data needed in the CRM.
- Process customer orders within CRM
- Conduct customer follow-ups following product implementation with introduction to support team
- Provide customers with assistance through phone calls, meetings, quoting, and information gathering throughout the process.
- Assist in transition of customers through the entire onboarding, order process
- Assist operations team in government RFP, RFQ, RFI requests
- Maintain accurate data throughout the different databases for BIM
- Perform customer service activities as requested by the operations manager
- Collaborate with management to assist with revenue projects, department document updates or other key initiative
- Maintain COGS data and information within BIM’s catalog in the CRM
- Maintain accurate billing, location information for Clients in Microsoft CRM
- Update & follow up daily on customer profiles in the CRM
- Generate reports from the CRM for management review as needed
- Other duties as assigned and needed by the operations manager
Pay: From $47,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Work Location: Hybrid remote in Dublin, OH 43017
Salary : $47,000