Field Application Specialist I

This is a field-based position. The selected candidate will be expected to travel to support the region, including UT, ID, OR, WA and AK.

This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMerieux's diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals. Collaborate with all stakeholders to ensure customers receive prompt, accurate and professional support to further their business needs. The Field Application Specialist I promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment.

Primary Duties

1. Coordinate and provide technical training, consultation, and ongoing support of bioMerieux's diagnostic product lines within the U.S. customer base.
2. Develop, cultivate, and maintain strong professional relationships with all customers.
3. Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMerieux's CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Support Teams.
4. Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
5. Responsible for efficient territory management within operating expense budget.
6. Support bioMerieux revenue initiatives.
7. Perform all work in compliance with company quality procedures and standards.
8. Performs other duties as assigned.

Education & Training

1. Bachelor's degree in medical technology, technical or life science field.

Experience Requirements

1. 2 years of microbiology lab experience or equivalent required. bioMerieux product experience preferred.
2. Experience with governing body guidelines or regulations and/or additional laboratory credentialing agencies preferred.
3. Experience with related technical field applications support strongly preferred.
4. Laboratory Information System (LIS) or Connectivity/Networking experience a plus.

Knowledge, Skills & Abilities

1. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
2. Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
3. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
4. Effective and efficient problem analysis that leads to high-quality decisions.
5. Learning agility to be able to learn from experiences and apply that knowledge to new situations.
6. Critical thinking, using logic and reason to analyze information and make decisions in the workplace.
7. Priority setting that align with business objectives
8. Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
9. Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
10. Organizing work and resources efficiently to ensure smooth operations
11. Troubleshooting issues to identify and resolve problems efficiently
    Proficient in Windows OS, MS Office programs
12. Communicates instructions clearly and effectively
13. Demonstrates assertiveness and confidence in the face of a challenge
14. Solution oriented in the face of conflict
15. Ability to deal with difficult situations in a timely and bold manner
16. Action Oriented: Takes action even when facing challenges
17. Perseverance: Demonstrates perseverance and a focus on outcomes
18. Ability to cooperate with others at all levels including leadership
19. Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
20. Written Communications - including the ability to communicate technical data in written form
21. Effective verbal communication skills
22. Easily accessible and open to communication
23. Effectively navigate social interactions in the workplace
24. Build and maintain positive, productive interactions with colleagues
25. Participate in a way that enhances team performance and cohesion.
26. Fosters a culture of inclusiveness among all team members
27. Consistently uphold and reflects the core ethical principles and values that bioMerieux promotes
28. Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations.
29. Actively and attentively listen to others, ensuring a clear understanding of their messages, needs, and concerns.
30. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others.

Working Conditions & Physical Requirements

1. Ability to remain in stationary position, often standing, for prolonged periods.
2. Ability to ascend/descend stairs, ladders, ramps, and the like.
3. Ability to wear PPE correctly most of the day.
4. Ability to adjust or move objects up to 50 pounds in all directions.
5. Domestic travel required 75% of time
6. International travel required 5% of time
   

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [emailprotected].

BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).