What are the responsibilities and job description for the Help Desk Coordinator position at BioMed Realty?
BioMed Realty is seeking a Help Desk Coordinator who can provide face-to-face, phone and email support to users across the company for software and hardware issues. The ideal candidate will maintain computer and network systems by installing, upgrading, configuring, and troubleshooting workstations, servers and networks at multiple locations.
Key Duties And Responsibilities
The above represents the expected salary range for this job requisition. Ultimately, in determining pay, we’ll consider location, experience, and other job-related factors.
Benefits
At BioMed Realty, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. BioMed Realty continually seeks to provide a workplace where everyone can be their authentic self. Through BioMed Realty’s competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes:
At BioMed Realty, our purpose is to provide mission-critical infrastructure that expands the innovation capacity of our tenants to advance human health and unleash human potential. With 17 million square feet of operating high-quality life science real estate in the United States and the United Kingdom, we don’t just manage real estate; we help shape the future of life science and technology innovation. As a Blackstone Real Estate portfolio company, we leverage the financial strength of one of the world’s largest real estate owners to seize new opportunities in the evolving life sciences landscape.
BioMed Realty is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email careers@biomedrealty.com.
As a participant in the E-Verify program, BioMed Realty uses the federal governments’ E-Verify system to verify the identity and employment eligibility of all persons hired to work in the United States. Right To Work E-Verify Participation
Key Duties And Responsibilities
- Configure, maintain and implement desktops, notebooks, mobile devices and network systems.
- Perform desktop, system and network troubleshooting and installations.
- Respond to phone, email and personnel requests for technical support.
- Document, track and monitor problems to ensure a timely resolution.
- Provide end user support and training.
- Setup and assist in meetings across all departments.
- Monitoring and supporting critical systems in a 24/7 environment.
- Travel to regional offices and properties are required.
- Perform related duties as assigned by supervisor.
- Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
- 1 - 3 years of experience of providing computer support and system administration required.
- Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
- Solid background in TCP/IP networking and troubleshooting in a Microsoft Windows networking environment.
- Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
- Hands-on experience resolving networking, desktop and mobile device configuration issues.
- Ability to prioritize and complete multiple tasks under specific deadlines, while working in a fast paced production environment.
- Strong customer service and teamwork skills.
- Quick learner with the motivation to investigate and learn new technology.
- Adaptability
- Attention to Detail
- Customer focus
- Interpersonal Understanding
- Oral communication
- Planning and organizing
- Problem solving
- Self-confidence
- Stress tolerance
- Teamwork
- Usage of technical expertise
- Written communication
The above represents the expected salary range for this job requisition. Ultimately, in determining pay, we’ll consider location, experience, and other job-related factors.
Benefits
At BioMed Realty, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. BioMed Realty continually seeks to provide a workplace where everyone can be their authentic self. Through BioMed Realty’s competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes:
- Employer-Paid Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Family Leave Benefits
- 401(k) Retirement Savings Plan
- Tuition Reimbursement
- Flexible Spending Accounts
- Commuter Benefits
- Lifestyle Spending Account
- Pet Insurance
- ID Theft Insurance
- Legal Insurance
- Employee Assistance Program
- 100% Employer-Paid Life & AD&D Insurance, Short and Long Term Disability
At BioMed Realty, our purpose is to provide mission-critical infrastructure that expands the innovation capacity of our tenants to advance human health and unleash human potential. With 17 million square feet of operating high-quality life science real estate in the United States and the United Kingdom, we don’t just manage real estate; we help shape the future of life science and technology innovation. As a Blackstone Real Estate portfolio company, we leverage the financial strength of one of the world’s largest real estate owners to seize new opportunities in the evolving life sciences landscape.
BioMed Realty is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email careers@biomedrealty.com.
As a participant in the E-Verify program, BioMed Realty uses the federal governments’ E-Verify system to verify the identity and employment eligibility of all persons hired to work in the United States. Right To Work E-Verify Participation
Salary : $31 - $38
