INTRODUCTION |
Company Overview: BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Location: It is anticipated that the incumbent in this position will travel daily in an approximate 2-hour radius around the St. Louis, MO-area. Job Description: The Clinical Nurse Liaison is responsible for generating acute infusion (TPN, antibiotic, inotropic, nutrition) patient referrals via the sales process. This role bridges clinical expertise with business development by cultivating strong relationships with referral sources while advocating for patients throughout the transition from hospital to home or alternate sites of care. The Clinical Nurse Liaison will collaborate with internal teams (pharmacy, intake, nursing, operations) and external partners (case managers, discharge planners, physicians, and social workers) to ensure seamless patient care that aligns with the organization’s mission and clinical standards. |
QUALIFICATION REQUIREMENTS |
- Current Missouri State RN licensure required
- Valid driver’s license required
- Excellent communication and presentation skills required
- Organized, personable, and self-directed with strong multitasking proficiency required
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QUALIFICATIONS PREFERRED |
- Current Illinois State RN licensure preferred
- Minimum of three (3) years homecare or clinical experience preferred
- Prior sales and marketing experience preferred
- knowledge of infusion reimbursement preferred
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ESSENTIAL FUNCTIONS AND RESPONSIBILITIES |
Referral Development & Relationship Management - Establish and maintain relationships with physicians, hospitals, skilled nursing facilities (SNFs), assisted living facilities (ALFs), home health agencies, and payers in assigned territories.
- Generate new referrals by educating referral sources on infusion therapies, service lines, and coverage criteria.
- Deliver in-services, presentations, and educational programs to healthcare professionals and facilities.
- Maintain market expertise, including payer requirements, competitor activity, and therapy trends.
Patient Advocacy & Care Coordination - Act as a patient advocate throughout the care transition process, ensuring patient needs are prioritized.
- Collaborate with hospital case managers, discharge planners, and referring providers to coordinate safe, timely, and appropriate discharges.
- Conduct initial infusion therapy set-ups and provide patient/caregiver education on therapy services, technology, and care expectations.
- Validate physician or prescriber orders as required by licensure.
- Ensure accurate, complete documentation of referral and care information in compliance with policies and regulations.
Clinical & Operational Support - Collaborate with pharmacy, nursing, reimbursement, and operational staff to facilitate continuity of care.
- Maintain clinical expertise and fulfill licensure requirements through ongoing training and education.
- Function autonomously while ensuring adherence to established protocols and standards.
- Provide responsive customer service to patients, caregivers, and referral sources.
Sales & Performance Goals - Meet or exceed referral, revenue, and profit objectives for assigned territory.
- Support sales development by evaluating business opportunities and coordinating service with targeted accounts.
- Contribute to branch and regional productivity by assisting with referral documentation, service coverage education, and other activities as needed.
Quality, Compliance & Ethics - Adhere to company policies, confidentiality requirements, and regulatory standards.
- Follow universal precautions and infection control procedures.
- Respect and preserve patient dignity, rights, and diversity while maintaining confidentiality.
- Uphold ethical principles in patient care decisions, including beneficence, non-maleficence, autonomy, justice, and veracity.
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KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS |
Clinical & Industry Knowledge - Infusion therapies (TPN, antibiotics, inotropics, nutrition)
- Hospital discharge planning and post-acute care processes
- Home health and infusion reimbursement practices
- Compliance, confidentiality, and infection control standards
Communication & Relationship Skills - Building and maintaining professional relationships with referral sources (physicians, case managers, discharge planners, SNFs, etc.)
- Excellent oral and written communication, including group presentations and in-services
- Patient and caregiver education on infusion therapies and equipment
- Sales and marketing skills to generate and grow referrals
Organizational & Technical Skills - Strong organizational and time-management skills to handle multiple priorities
- Computer literacy for documentation, reporting, and communication
- Ability to work independently while collaborating with pharmacy, nursing, operations, and intake teams
Abilities & Attributes - Advocate for patients and ensure seamless transitions of care
- Function autonomously while meeting referral, revenue, and performance goals
- Adapt to hospital, facility, and community-based settings with frequent travel
- Maintain professionalism, ethical decision-making, and patient confidentiality
Communication Skills - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills - Become and remain proficient is all programs necessary for execution.
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PHYSICAL DEMANDS AND WORK ENVIRONMENT |
- This position requires constant walking and driving with occasional, standing, kneeling or stooping.
- This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.
- This position requires constant talking and hearing.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- This position must occasionally lift and/or move up to 20 pounds
- Required to move/lift physical hardware.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at Careers@BioMatrixsprx.com or 954.385.7322 x 1425. |
OTHER |
- Will participate in legal and ethical compliance training each year.
- Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures.
- Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual.
- Will not participate in any conduct considered to be unethical or illegal.
EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. |
