Reception and scheduling

We are looking for a full-time on-site receptionist and scheduler to provide high-touch patient interactions in our boutique, cash-based functional medicine and wellness clinic by assisting the office manager, greeting and checking in patients, managing incoming phone calls, triaging messages/correspondence, maintaining a clean and organized lobby and scheduling appointments. This role requires a high level of customer service, organization, friendliness and follow-through - ensuring that every patient has an extraordinary experience every time they interact with BioLounge. Ideal candidates will be self-motivated, professional, have excellent people skills and work ethic, have positive attitudes and be health-minded.

Main job duties and responsibilities:

• Greet patients entering the clinic and assist with check-in/check out
• Schedule new/existing patients
• Assist patients to complete all necessary forms and documentation and review office policies where indicated
• Obtain prior medical records when indicated or requested
• Triage messages and faxes and respond to correspondence where appropriate
• Answer incoming calls
• Ensure reception area is well maintained, neat and tidy
• Maintain HIPAA compliance at all times
• Manage incoming mail and packages and stock inventory
• Fulfill and ship customer supplement orders
• Check out customers with supplement purchases
• Assist the office manager

Qualifications and requirements:

• A high school diploma or equivalent
• 1 years or more experience as a receptionist, in customer service or in a similar field/role
• Good computer skills (preferably Mac). Experience using health record systems a plus
• Knowledge of general administrative and clerical procedures
• Experience in high-end customer service or health related field a plus
• Ability to work well with team members and customers, apply a proactive and friendly approach, ability to multitask and stay organized, self-starter, ability to take initiative and direction.
• Experience with team building and engagement in personal development a plus

Competencies and Skills:

• Communication skills - role requires the ability to listen effectively and express oneself in a clear and articulate manner with direct communication.
• Information collection and management - role requires the ability to collect, organize and monitor data efficiently.
• Attention to detail - role requires a high level of organization, attention to detail and thoroughness in completing tasks.
• Customer service skills - role requires the ability to develop good customer relationships with a focus on achieving customer satisfaction
• Adaptability - role requires the ability to adjust approach to meet changing demands and situations including dealing with diverse personalities and patient needs
• Confidentiality - role requires the ability to maintain confidentiality and adhere to HIPAA
• Integrity - role requires being a high level of integrity, honesty and autonomy
• Dependability - role requires being timely, reliable, responsible and dependable in fulfilling obligations within the hours designated by the employer.
• Demeanor - role requires professional demeanor and attire
• Self control - role requires maintaining composure and professionalism even when facing stressful or overwhelming situations.
• Cooperation- role requires maintaining a cooperative, positive and team-centered attitude with co-workers and customers/patients at all times.

Job Types: Full-time

Salary: $21.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health/dental insurance allowance
• Employee discount
• On-the-job training
• Paid sick time
• Paid time off

Healthcare setting:

• Clinic

Schedule:

• 8 hour shift (Monday-Friday)

Ability to commute/relocate:

• Portland, OR 97210: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person