Counter Manager, Department Stores

Counter Manager

Summary:
As the Counter Manager, you are the ambassador of our brand within the department store.  You are responsible for driving sales performance, overseeing spa operations, and managing a team of estheticians and brand ambassadors.  Through expert product knowledge, refined client service, and strong team leadership, you will elevate the in-store experience, growt he client base, and ensure every touchpoint reflects the prestige of the brand.

Key Resonsibilities:
Team Leadership & Talent Development

• Lead, coach and develop a high-performing team of estheticians and sales associates to achieve individual and counter goals
• Conduct regular training on product knowledge, luxury client service, and retail best practices
• Foster a collaborative adn supportive team culture rooted in excellence, consistency, and brand integrity

Sales Strategy & Event Execution

• Own and manage counter sales projections, busines & sales strategy, client experience & team success.  
• Maximize sales through proactive outreach, personalized clienteling and strategic event planning.  
• Implement retail activations, new product launches, and promotional initiatives that drive traffic and boost conversion
• Monitor performance KPIs, optimize staffing, and report key metrics to brand and department store stakeholders

Client Experience & Skincare Expertise

• Deliver personalized skincare consultations and educate clients on high-performance regimens that align with their skin goals.  
• Ensure every guest receives an exceptional experience, whether shopping at the counter or visitng the spa suite. 
• Serve as the lead authority on brand positioning, ingredients, and service p hilosophy--providing a luxurious and informative client journey

Spa Appointment & Treatment Coordination

• Oversee the daily schedule and operations of the in-store spa suite, ensuring efficiency, accuracy, and a seamless client flow
• Manage the booking, confirmation, and follow-up process for facial appointments and treatment services.
• Ensure estheticians are supported with the tools, protocols, and timing required to deliver exceptional treatments

Operations & Visual Merchandising

• Maintain an elevated counter and spa environment through meticulous cleanliness, inventory management, and visual presentation.
• Ensure compliance with all health, safety, and operational procedures in collaboration with store management.
• Manage POS transaction, daily opening/closing, and ensure accuracy of reporting and spa appointment records.

Experience & Qualifications:

• Minimum 3 years of experience in a luxury skincare, spa, or beauty retail environment
• Prior experience managing teams and spa or treatment room operations preferred
• Strong skincare knowledge and a passion for wellness adn results-driven services
• Must be available to work a flexible scheule including weekends, evenings, and holidays

Core Compentencies:

• Leadership presence with the ability to coach, inspire, and hold a team accountable
• High-touch service skills with strong emotional intelligence and discretion
• Sales-driven mindset with clienteling expertise and goal orientation
• Organizational excellence and the ability to manage both service and retail operation

Technical Proficiency:

• Proficiency in appointment scheduling systems, department store POS, and CRM tools
• Comfortable analyzing performance reports and translating insights into action