Dispatcher

Dispatcher

bioLawn – Newport, MN Full-Time | Onsite

Mission

The Dispatcher ensures every technician’s day is strategically planned for maximum productivity and on-time service delivery while serving as a key point of communication for staff and customers as it relates to services. This role bridges operations, customer service, and sales. Transforming client needs and commitments into efficient, well-sequenced routes that balance workload, geography, and service quality.

About the Role

bioLawn is looking for a highly organized, analytical, and calm-under-pressure individual to lead daily routing and dispatching operations. You will ensure our technicians are set up for success each day while keeping customers informed and internal teams aligned.

This role requires strong problem-solving abilities, attention to detail, and the ability to manage multiple priorities in a fast-paced, seasonal business environment.

Key Responsibilities

Daily Routing & Scheduling

• Build, review, and dispatch daily technician routes.
• Optimize sequencing to maximize efficiency, reduce windshield time, and ensure coverage.
• Monitor progress and adjust routes as needed due to weather, traffic, or client changes.

Customer Notifications & Communication

• Complete all service notifications and call-aheads by 12:00 PM daily.
• Proactively communicate schedule changes, technician ETA updates, and service expectations.
• Coordinate route/service questions between CSRs, technicians, and customers.

Operational Monitoring & Reporting

• Track technician utilization, completion rates, and service counts.
• Review and resolve unserviced or delayed stops to protect client satisfaction and revenue.
• Maintain < 5-day response times for service calls and new customers.

Cross-Team Collaboration

• Work closely with CSRs, sales, and operations to keep everyone aligned.
• Support CSRs during off-season periods
• Participate in process improvement initiatives to refine routing methods and efficiency.

Skills & Attributes Needed

• Strong analytical and spatial reasoning skills

• Excellent verbal and written communication

• High attention to detail

• Proactive problem-solving abilities

• Proficiency with routing software & CRM systems

• Ability to balance multiple competing priorities

• Calm, collaborative, team-oriented mindset

• Commitment to efficiency and exceptional customer service

Compensation & Benefits

• Competitive hourly rate based on experience $25-$27

• Quarterly and annual bonus opportunities

• Paid time off

• Retirement plan with company match

• Opportunities for advancement within a growing company

Why Join bioLawn?

At bioLawn, we take pride in delivering top-tier lawn care supported by unmatched customer communication, service reliability, and an energized team culture. We’re a mission-driven, fast-growing company. Recognized as a Top 5000 Fastest-Growing Company by Inc. Magazine, consistently voted a Neighborhood Fave on Nextdoor, and proudly holding a 4.8-star Google rating thanks to thousands of satisfied clients.

Our team is built on professionalism, growth, and a shared commitment to making every client interaction exceptional. If you thrive in a fast-moving environment where your decisions directly impact customer experience and operational success, you’ll feel right at home here. We invest in training, development, and internal advancement because when our team grows, our company grows.

Join a company that’s not just improving lawns, we’re elevating the entire service experience. If you’re motivated, service-minded, and excited to contribute to a winning team, this is the place for you.

How to Apply

We’d love to learn more about you! Please apply through really with your resume and a short note sharing why this role interests you and how your background connects to routing, scheduling, or operational coordination. Be sure to include references so we can get to know your work even better.

Pay: $25.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Work Location: In person

Salary : $25 - $27