Laboratory Client Services Representative

We are looking for a motivated professional with proficiency in client services and other attributes to join our team.

General Description: As a Client Service Representative at Biocorp Clinical Lab, you will be responsible for effectively and efficiently responding to a high volume of inbound requests from account representatives and clients with various questions or concerns. A Client Service Representative will be a multi-task-oriented individual who is able to work in a progressive, fast-paced environment, with a primary focus on delivering the highest quality of customer service.

Essential Job Functions:

• Answer telephone promptly and in a polite and professional manner.
• Obtain information and verifies information.
• Handle a high volume of inbound calls in a timely manner, while adhering to HIPPA and other compliance regulations.
• Provide clients and reps with information regarding laboratory specimen requirements, turnaround times, and test results.
• Direct clients and reps to the appropriate department or staff to resolve additional questions and/or issues.
• Ensure client information is processed efficiently, accurately, and thoroughly.
• Provide a high level of customer service to clients by consistently meeting and/or exceeding job expectations including but not limited to quality, productivity, and attendance.
• Inform reps and clients by explaining procedures, answering questions, and providing information.
• Follow communication “scripts” when handling different topics. Determine specimen statuses, provide reps updates and additional test information to requisitions already in review.
• Document all client and rep interactions in a concise, accurate, and timely manner.
• Obtain information regarding various client needs such as specimen pickup and report to appropriate departments.
• In addition to typical work schedule, may be scheduled to work weekends, work split shifts, overtime, holidays, and attend mandatory company meetings, as necessary.
• Be required to perform other job duties, as necessary.

Knowledge, Skills, and Abilities:

• Have a knowledge of medical terminology through medical/clinical laboratory or call center experience.
• Possess the ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions or approaches to solving problems.
• Have the ability to work with computer systems, telephones, copiers, and fax machines.
• Have the ability to budget time and complete tasks/work assignments by predetermined deadline.
• Understand administrative and clerical procedures and systems such as word processing software and electronic files and records.
• Be able to demonstrate a high degree of autonomy and possess exceptional time management skills.
• Demonstrate the ability to prioritize tasks and engage in multi-tasking.
• Be skilled with oral and written comprehension.
• Have the ability to communicate effectively via spoken, written, and electronic means.

Required Education and Experience:

• Have a completed a high school diploma or equivalent.
• Have experience in a fast-paced work environment.
• Have one (1) to three (3) years’ experience in customer service, administrative support or call center.

Work Hours: Monday-Friday (8:30am-5:00pm)

Salary depending on qualifications and experience.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $25