Field Applications Specialist

Our CompanyBiocare Medical, LLC is an innovator in developing and supplying world class automated immunohistochemistry instrumentation, and the full range of reagents for IHC lab testing. Biocare specializes in high quality IHC, ISH, and FISH slide staining through its brand-new automated instrument, NeoPATH Pro™, and offers best-in-class simultaneous Multiplex IHC solutions.The company's customers include clinical histology laboratories, pharmaceutical companies, CROs, biotechnology companies as well as academic, government, military, and non-profit laboratories. Biocare Medical offers an expanding portfolio of integrated products to address the rapidly growing cancer and infectious disease diagnostic and research markets with novel tissue immunohistochemistry and in situ hybridization methods. Biocare Medical is headquartered and has manufacturing facilities in California with a global distribution network.SummaryProvides expert level technical support of IHC principles to assist clients and actively promote Biocare products and services. Troubleshoot minor instrumentation and software issues, train customers, optimize assays, create & submit paperwork, provide follow-up support, perform presentations/workshops, and participate in technical/business reviews.Territory AvailableNortheast US - Boston, MA Area (Preferred)Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Provide expert technical support on all Biocare Medical instrumentation & products via remote communication and on-site visits. Provide proficient product usage training, optimization of experiments and assistance with the advancement of sales process.Provide technical direction and support to customers/field sales on operation, maintenance, and correct usage of company products.Completion of documentation associated with job function, including client communications, field applications reports, expense submissions, training documentation and CRM submissions in a timely manner.Assist with Applications training, in-house Technical Support, and open territory coverage as assigned.Work closely with sales and marketing customer care, QA/QC, research, and development to address customer concerns, determine corrective action and customer follow-up to achieve goals and ensure client satisfaction.Participate in tradeshows, seminars, and workshops as required.Adherence to all Biocare Medical policies and procedures.Provide support to FAS and FSE Team members as requested.Optimize Biocare reagents on competitive platforms as requested.Other duties as assigned by Management.Competencies Two to five (2-5) years related experience in laboratory environment and IHC/ISH/FISH experience.Bachelors' Degree in Biology, Chemistry, or a related field preferred.Ability to work on the most complex assignments where considerable judgment and initiative are required in resolving problems and making recommendations.Ability to accomplish all tasks assigned by manager with minimal supervision.Ability to create, organize and follow complex and/or detailed technical procedures.Ability to efficiently address & solve problems independently.Ability to interact and communicate professionally with clients to resolve routine and non-routine product/instrumentation related issues.Maintain professional certifications, technical acumen, and overall developments in related fields.Possess expert technical knowledge on all the use of all Biocare products and instrumentation.Microsoft Office Suite proficient to include Word, Excel, and PowerPoint. Excellent verbal and written communication skills.Current valid driver's license including a safe driving record.Expected Hours of Work8 a.m. to 5 p.m. Monday - Friday and regularly requires long hours and weekend work.Compensation Range$90,000 - $110,000 annualFull-Time Positions OfferCompany Sponsored Health Insurance - Medical, Dental, VisionCompany Sponsored Life InsuranceVoluntary BenefitsRetirement plan with a match - 401(k)PTOPaid HolidaysEAPBioCare Medical values the diversity of individuals, ideas, and perspectives, and what they bring to the workplace. We know that our people represent the future of the company, so we only hire the best from around the world. Applications from all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, physical or mental disability, or status as a Protected Veteran.All inquiries strictly confidential.

Salary : $90,000 - $110,000