IT Program Manager – eCommerce & Order Experience

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range

$100,800.00 - $165,600.00

We are seeking an experienced Program Manager to lead and evolve our digital commerce ecosystem, including punchout integrations, eCommerce platforms, distributor ordering, and end-to-end order experience. This role is responsible for driving strategy, execution, and continuous improvement across customer-facing purchasing channels, ensuring a seamless, scalable, and high-performing commerce experience.

This role works in close partnership with the Channel Management function as a key stakeholder, ensuring alignment between commerce platform capabilities and channel strategy, particularly as it relates to eMarketplaces, channel partner platforms, and customer purchasing ecosystems.

The ideal candidate brings deep expertise in eCommerce and B2B order workflows, paired with a strong understanding of technical architecture, integrations, and enterprise systems, and experience working within or adjacent to the life sciences industry.

Key Responsibilities

Program Leadership & Strategy

• Lead the end-to-end commerce and ordering program, including punchout, direct eCommerce, and distributor order channels
• Lead initiatives to enrich product data and enhance content delivery mechanisms to ensure consistency and scalability across commerce channels
• Define and drive the multi-year roadmap aligned to business growth, customer experience, and operational efficiency goals
• Partner with stakeholders & executives (including Channel Management, Sales, Marketing, and IT Leadership) to prioritize initiatives using value, risk, and customer impact frameworks
• Collaborate with Channel Management, which defines and drives the strategy for the use of eMarketplaces and similar partner platforms (including those that house product data and/or support punchout integrations within customer purchasing workflows), to ensure platform execution aligns with channel intent and customer buying behaviors
• Establish clear program governance, reporting, and communication cadence
  
  

ECommerce & Order Experience Ownership

• Drive improvements in distributor ordering processes, including bulk uploads, integrations, and automation
• Identify and resolve friction points across the Find, Decide, Buy journey
• Partner with channel management to ensure accurate, complete, and optimized product data is effectively delivered across all commerce channels, recognizing product data as a critical driver of conversion and customer experience
• Ensure commerce and ordering capabilities support Channel Management–led marketplace and partner platform strategies, including requirements for content syndication, punchout enablement, and customer-specific purchasing flows
  
  

Technical & Systems Integrations

• Partner with IT, ERP, and external vendors to ensure seamless integration across:
• eCommerce platform (e.g., Drupal Commerce or similar)
• ERP systems (e.g., D365, AX)
• CRM (e.g., Salesforce)
• Support integrations that enable participation in eMarketplaces, customer procurement systems, and third-party platforms, in alignment with Channel Management strategy
• Translate business needs into clear technical requirements and scalable solutions
• Ensure solutions are designed for performance, reliability, and global scalability
  
  

Execution & Delivery

• Lead cross-functional teams (IT, Channel Mgmt, Marketing, CX, Finance, Sales) to deliver initiatives on time and within scope
• Drive structured program execution including milestones, risks, dependencies, and release planning
• Oversee testing, validation, and launch readiness, particularly for high-impact commerce releases
• Ensure strong change management and stakeholder alignment
  
  

Performance & Continuous Improvement

• Define and track key metrics
• Use data and customer insights to continuously optimize the experience
• Identify and implement opportunities for automation and operational efficiency
• Partner with Channel Management and commercial stakeholders to assess performance and effectiveness of eMarketplace and punchout-enabled channels and identify opportunities for refinement
  
  

Qualifications

Required

• Requires a High School diploma, certification or equivalent and 10 years of relevant experience; or an Associate degree with 8-10 years of relevant experience; or a Bachelor’s degree with 5-8 years of relevant experience.
• Proven experience managing B2B commerce ecosystems, including punchout and distributor channels
• Strong understanding of order management workflows, pricing, and customer-specific commerce scenarios
• Experience working with enterprise systems and integrations (ERP, CRM, eCommerce platforms)
• Demonstrated ability to lead cross-functional programs in complex environments
• Strong analytical, problem-solving, and communication skills
  
  

Preferred

• Experience in life sciences, biotech, or regulated industries
• Familiarity with platforms such as Drupal Commerce, Salesforce, D365/AX, or similar ecosystems
• Experience with global commerce considerations (VAT, multi-entity, regional differences)
• Understanding of search, product data, and catalog management in a scientific product context
  
  

Key Competencies

• Strategic thinking with strong execution discipline
• Ability to translate between business needs and technical solutions
• Customer-centric mindset with a focus on reducing friction
• Strong stakeholder management and influence at all levels
• Ability to partner with cross-functional teams to align technology execution with channel and go-to-market strategy
• Data-driven decision making
  
  

Why Join Bio-Techne

• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
  
  

Bio-Techne is an E-Verify Employer in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.