What are the responsibilities and job description for the Inside Sales position at Binswanger Enterprises Llc?
Inside Sales Representative
Job Summary
The Inside Sales Representative is responsible for generating new business and managing existing customer relationships through inbound sales activities conducted via phone, email, and online. This role focuses on identifying customer needs, presenting solutions, closing sales, and achieving revenue targets while providing a positive customer experience.
Key Responsibilities
- Adhere to Binswanger Standard of the proper call flow (proper greeting, hold appreciation, customer name/info verification, proper closing)
- Answer inbound calls from prospective and existing customers
- Qualify leads and identify customer needs to recommend appropriate products or services
- Present pricing, product features, and value propositions clearly and professionally
- Prepare and deliver quotes, proposals, and follow-up communications
- Close sales and meet or exceed individual and team sales targets
- Maintain accurate records of activities, opportunities, and customer interactions in Salesforce
- Respond to inbound requests from email/web forms and ensure fast response times.
- Collaborate with marketing, customer service, and account management teams
- Upsell and cross-sell additional products or services when appropriate
- Stay current on product knowledge, industry trends, and competitor offerings
- Provide feedback to management on customer needs, objections, and market conditions
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 1–3 years of inside sales, customer service, or related residential or commercial glass experience (preferred)
- Strong verbal and written communication skills
- Ability to build rapport and handle objections effectively
- Proficiency with standard office software
- Strong organizational and time-management skills
Skills and Competencies
- Persuasive communication and active listening
- Goal-oriented and self-motivated
- Problem-solving and negotiation skills
- Ability to work independently and as part of a team
- Comfortable working in a fast-paced, target-driven environment
Binswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.
Best in Glass Benefits
Binswanger Glass offers a comprehensive benefits package for all full-time employees:
- Industry-leading Compensation
- Medical, Dental, and Vision Insurance Plans
- 401K with employer match
- 100% Company-paid Short-Term Disability and Life Insurance
- Supplemental Life Insurance and additional Voluntary Benefits
- Personal Health Advocate
- Employee Assistance Program
- Tuition Reimbursement
- Generous Paid Time Off (PTO) including 9 annual holidays
- Daily Pay
EEO/AA Employer/F/M/disabled/veterans