What are the responsibilities and job description for the Customer Service Representative - Enteral position at Binson's Hospital Supplies Inc.?
📍 Location: 26834 Lawrence Ave., Center Line, MI 48015
🕗 Schedule: Monday–Friday | 8:30 AM – 5:00 PM
At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.
🚀 The Role: Customer Service Representative - Enteral
This role will be the frontline connection between patients, healthcare providers, and our team—answering calls, processing orders, and ensuring every interaction is handled with care and accuracy. You’ll play a key role in delivering exceptional customer service by managing patient information, verifying insurance, and coordinating seamless communication across departments.
🔍 What We're Looking For
High School Diploma or equivalent
At least 3 years of experience in a call center or customer service role—bonus if it’s in health care!
Enteral experience required
Strong verbal & written communication skills
Proficient in using computers and managing data
Experience with multi-line phone systems
Highly organized and detail-oriented
Calm under pressure and compassionate with every caller
🛠 What You’ll Be Doing
Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support
Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs
Process physician orders, verify insurance, and ensure orders are complete and ready to go
Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction
Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly
Resolve concerns, answer questions, and make sure patients feel cared for every step of the way
Work with internal teams to keep communication flowing and patient care seamless
💡 Perks & Benefits
Competitive pay 💰
Full benefits: Medical, Dental, Vision & Life Insurance 🏥
Paid time off floating holiday 🌴
401(k) Retirement Savings Plan 💸
Training and growth opportunities 🚀