What are the responsibilities and job description for the Customer Service/Liaison position at Binson's Hospital Supplies Inc.?
🚨 Now Hiring: Hospital Liaison
📍 Location: U of M Hospital - 1500 E Medical Center Dr, Ann Arbor, MI 48109
đź•—Â Schedule:Â Part time hours including weekends
At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.
🚀 The Role: Hospital Liaison
This role focuses on coordinating Durable Medical Equipment (DME) orders by working closely with hospital staff, patients, and insurance providers to ensure timely and accurate delivery. It combines patient education, administrative tasks, and hands-on support to provide a seamless experience from hospital discharge to home care.
🔍 What We're Looking For
A high school diploma or equivalent
Excellent communication skills
The physical ability to sit, stand, and move comfortably throughout your shift
🛠 What You’ll Be Doing
Work alongside physicians, nurses, and case managers to coordinate Durable Medical Equipment (DME) orders and ensure timely delivery
Assess patient needs – Recommend the right DME solutions to support patient care
Verify insurance coverage – Confirm eligibility and obtain required authorizations before dispensing equipment
Process and fulfill orders – Ensure DME orders are entered and handled accurately from start to finish
Coordinate equipment delivery – Arrange delivery and setup at the hospital or patient’s home
Educate patients and caregivers – Provide easy-to-understand guidance on how to use and maintain their equipment
Resolve issues – Address any concerns related to equipment, delivery, or insurance with empathy and efficient
💡 Perks & Benefits
Competitive pay đź’°
Full benefits: Medical, Dental, Vision & Life Insurance 🏥
Paid time off floating holiday 🌴
401(k) Retirement Savings Plan đź’¸
Training and growth opportunities 🚀