What are the responsibilities and job description for the Customer Care Associate position at Binson's Hospital Supplies Inc.?
🚨 Now Hiring: Customer Care Associate
đź“ŤÂ Location:Â 455 E Grand River Ave #206, Brighton, MI 48116
🕗 Schedule: Monday–Friday | 8:00 AM – 5:00 PM
At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.
🚀 The Role: Customer Care Associate
To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.
🔍 What We're Looking For
High School Diploma or equivalentÂ
Friendly, outgoing communicator who loves connecting with people
Skilled with point-of-sale (POS) systems and inventory software
Super organized with a keen eye for detail
Compassionate and always focused on making customers feel cared for
🛠 What You’ll Be Doing
Welcome patients and visitors with a warm smile and professional vibe
Help customers find the perfect medical supplies tailored just for them
Obtain written prescriptions from physicians, verify insurance coverage, and generate accurate orders to ensure a smooth and timely patient experience
Share helpful info on product features and how to use them confidently
Quickly and kindly handle questions or concerns—making every experience a great one
Process sales smoothly and securely, handling cash, cards, and insurance like a pro
💡 Perks & Benefits
Competitive pay đź’°
Full benefits: Medical, Dental, Vision & Life Insurance 🏥
Paid time off floating holiday 🌴
401(k) Retirement Savings Plan đź’¸
Training and growth opportunities 🚀