What are the responsibilities and job description for the Customer Service ECommerce position at Bingltd?

Customer Service Associate ECommerce

Responsibilities include but are not limited to:

Process ECommerce orders including shipping paperwork and details
Deliver exceptional customer service and sales support via phone, email, online chat, & social media
Receive and answer customer inquiries and concerns, including requests for product information, order tracking, issue resolution, and general information
Resolve post-order issues such as returns, replacements, delivery status and back orders
Partner with operations daily
Proactively provide solutions
Cross train with bulk container Customer Service

Requirements:

To perform the job successfully, an individual should demonstrate the following competencies:

1-3 years of experience in the furniture industry highly desired
Have excellent listening and communication skills
Have the ability to clearly speak and be understood on the phone
Have the ability to utilize technology and respond to customers electronically
Familiarity with Ecommerce platforms
Demonstrate the ability to multi-task skills to enter accurate data and type while speaking with customers
Remain calm and able to work under pressure when busy and help other team members
Self-manage daily tasks and workload
Show a high level of personal organizational skills
Creative aptitude and vision to recognize, understand and respond to the needs of customers
Establish, develop and maintain positive business and customer relationships
Coordinate sales effort with team members and other departments as needed
Prioritize inquiries based on level of urgency, identifying matters that require an immediate response
Other job duties as assigned by management

Minimum Qualifications:

Pay based on experience; $18-$20/hr.

Salary : $18 - $20

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