Financial Aid Servicing Specialist - Binghamton University

Budget Title: Financial Aid Assistant (SL-2)

Salary: $51,261

The Financial Aid Servicing Specialist provides high-quality, student-centered support to current and prospective students and their families, helping them navigate the financial aid process.
This role is primarily responsible for servicing students via the front desk, email, and phone communications, while also contributing to student counseling, outreach, training, and service reporting. The Specialist ensures that all communications are accurate, timely, and compliant with federal, state, and institutional policies and regulations.

This position plays a key role in delivering a seamless and supportive student experience, helping students understand their financial aid options and successfully finance their Binghamton University education.

Responsibilities:

• Student Servicing - Front Desk, Email, and Phone (approximately 50%)
  • Serve as the primary staff member responsible for student-facing services, including walk-in, email, and phone inquiries. Provide accurate, timely, and courteous assistance to students and families regarding financial aid processes, deadlines, and policies. Ensure consistent coverage and high-quality service across all student contact points.
• Data & Service Reporting
  • Maintain, review, and analyze statistics related to front desk, email, and phone servicing. Prepare reports for management that highlight trends, recommend improvements, and identify proactive outreach opportunities.
• Student Counseling & Outreach
  • Counsel, guide, and assist students and families in understanding and managing financial aid options. Participate in on- and off-campus events, workshops, and community outreach initiatives to promote financial aid literacy and awareness.
• Communication & Procedure Updates
  • Keep financial aid staff informed about updates to servicing procedures and workflows. Communicate changes that affect email, phone, and in-person interactions to ensure consistency across the office.
• Training & Staff Development
  • Schedule and deliver training sessions for financial aid staff on best practices in student communication and servicing. Provide updated talking points to ensure staff are equipped to answer student inquiries effectively.
  
  

• Bachelor's degree (or higher)
• At least 1 year of experience in student services, customer service, financial aid, or related administrative work.
• Effective interpersonal and communication skills, with the ability to explain complex policies in accessible language.
• Detail-oriented, with strong organizational and problem-solving abilities.
• Ability to quickly learn student information systems.

Preferred:

• Experience working in higher education.
• Experience working in financial aid or student support services.
• Familiarity with federal and state financial aid programs and compliance requirements.
• Experience analyzing data and preparing reports for service improvement.
• Bilingual proficiency in Spanish or another language.

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer.

Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.