What are the responsibilities and job description for the Service Manager for AG and Construction Equipment position at Bingham Equipment Company?
We are looking for a hands-on Service Manager to lead our Service Department at an agricultural and construction equipment dealership. This role supports 10 technicians (shop and field) and 2 service advisors and plays a key role in strengthening team culture, improving customer communication, and restoring consistency across service operations.
This position is well suited for a leader who values presence, collaboration, and clear expectations — someone who can bring structure and accountability while rebuilding trust and pride within the team.
What You’ll Be Responsible For
- Lead daily service operations with regular presence in the shop and field.
- Support technicians and service advisors through clear direction, coaching, and follow-up.
- Maintain shop organization, cleanliness, and workflow to support safe and efficient work.
- Manage work-in-process (WIP) and help reduce aged or stalled jobs.
- Participate in weekly WIP reviews, documenting open jobs and next steps.
- Ensure complete and accurate work order documentation and labor capture.
- Communicate openly and professionally with customers regarding repair status and timelines.
- Partner with Parts and Store leadership to improve coordination and problem-solving.
- Identify opportunities to improve morale, communication, and overall service experience.
- Establish a steady leadership rhythm, especially during the first 30 days.
What We’re Looking For
- Five years of Service Shop leadership experience in equipment, heavy equipment, agricultural, or construction environments.
- A leader who is comfortable on the shop floor and approachable by technicians.
- Ability to guide teams through change in a calm, respectful way.
- Strong communication skills and a customer-first mindset.
- Solid understanding of equipment systems and service workflows.
- Experience working with WIP, documentation standards, and warranty processes.
- Commitment to integrity, transparency, and follow-through.
This Role Is a Fit If You
- Enjoy developing people and building strong teams.
- Believe clear expectations and respect, go hand in hand.
- Are comfortable listening first, then leading with consistency.
- Want to help create a service department that technicians are proud of and customers' trust.
What We Offer
- Competitive compensation is based on experience.
- Comprehensive Benefits Package
- 401K with company match, Profit Sharing plan
- Support from leadership and clear direction.
- Opportunity to make a meaningful impact in a culture-rebuild environment.
- Stable organization with long-term growth potential.
- Compensation Base Incentive
Apply on really with your resume.
Selected candidates will participate in a structured interview process focused on leadership approach, communication, and real-world service scenarios.
We offer competitive benefits package (medical, dental, vision and paid time off), along with Profit Sharing and 401k Match.
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $80,000 - $100,000