Account Receivable Clerk

POSITION OVERVIEW: Responsible for entering customer payments into Sapphire, researching and reconciling discrepancies and credits on the customer account. Also responsible for updating and maintaining all aspects of their customer account portfolio - contact information, notes on account status, courtesy calls and handling customer requests. Work closely with sales and various departments to keep accurate notes on customer account status for delivery information and account payment status. Responsible for a high volume of customer accounts.

GENERAL ACCOUNTABILITIES assists customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with National Call Center (NCC) back-office resources who will be performing similar functions. Resolve internal and external customer issues by returning/acknowledging phone calls, and emails in a timely manner and providing responses and resolution in a reasonable amount of time. Answer questions for accounts involved in the accounts receivable process. Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly. Work with Customers, Salesforce, and National Call Center (NCC) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor. Assist with research of any missing invoices. Maintain effective and consistent communication with Sales Teams and employees at NCC. Answer general Sales Team questions and resolve issues related to A/R. Provide invoice copies and other documents or information requested. Process incoming orders from customers. Answer general order inquiries, providing first level support, and minimizing call transfers. Stay abreast of state-specific alcoholic beverage laws and state listings law. Responsbile for accounts recieveable functions on all accounts as well as answering inbound phone calls and processing inbound cases. Perform other duties as assigned.