Training Associate

The Learning & Development (L&D) Support Contractor will support the Concord site L&D Team in coordinating, maintaining, and implementing learning solutions for the manufacturing site. This role will work closely with site L&D associates to support training administration activities, ServiceNow requests, training matrix management, training material updates, and requests received through the CONC_LD team email inbox.

Key Responsibilities

• Support global and site training initiatives including:

• QMS i3 standardization

• ObserveIQ Digital OJT

• Learning plan streamlining efforts

• Curricula architecture initiatives

• Maintain ongoing support for manufacturing initiatives and site milestones.
• Ensure uninterrupted training support for manufacturing operations.

Scope of Work

• Assist with management of 36 functional area training matrices:

• Review training matrices with functional teams

• Update and revise documentation

• Review and approve documents in QDocs

• Support course and curricula periodic reviews.
• Run LMS reports to support:

• Quality management investigations

• Training-related report requests

• Support requests received through the CONC_LD team email inbox:

• Route requests to Conduent when required

• Manage local site-level requests

• Support ServiceNow activities including:

• Creation, management, and cancellation of instructor-led classes

• Course deactivation and retirement activities

• Due date extension projects and trending support

• Scheduling instructor-led classes with Conduent

• Activating contractor learning plans

• Assignment and unassignment of curricula

• Support and revise training materials including:

• OJTs

• Instructor-led training materials

• Support assignment profile streamlining projects.
• Assist with streamlining initiatives related to:

• Functional area mapping

• Assessment and exam mapping

• OJT curriculum architecture mapping

• Coordinate instructor-led training activities including:

• Visitor registration

• Training rosters

• Room coordination

• Survey creation and distribution

• Manage and coordinate post-training surveys.
• Organize training data and process metrics.
• Work with teams to update and improve training content based on survey feedback and training needs.