Senior System Engineer

ABOUT THE ROLE

We’re seeking a Senior Desktop Systems Engineer to manage Azure and Intune environments. In this role, you’ll oversee analysis, design, implementation, and maintenance of OS deployment, updates, security, and group policy enforcement. You’ll manage Active Directory, Group Policy, BitLocker, BIOS, and OS security policies. You’ll handle level 3 support tickets, resolves vulnerabilities using scripting and PowerShell, and ensures high client services and satisfaction are attained across all responsibilities and areas of position.

• Establish, engineer, and implement procedures and processes to improve efficiency and the quality of the user experience with applications and systems.
• Install, maintain, and administer Azure, Intune, Active Directory, GPO, OSD, Bitlocker, Office365 and ensure services and needs are met.
• Utilize in-depth application knowledge to identify, anticipate, manage, and resolve complex problems relating to Active Directory, Azure, Intune, operating system management and security dev ops and related technology in use at the firm.
• Engineer and implement operating system deployment, software and patch distribution management such as RIS/WDS, WPE, MECM/SCCM/OSD, Intune, WSUS.
• Evaluate and recommend workstation hardware, such as desktop, laptop, tablet computers, peripherals and accessories.
• Ensure all operating systems have the latest security updates, service pack level including device driver maintenance through the use of patch management and/or software distribution as well as operating system builds with WDS, OSD, and WPE.
• Create, deploy and maintain automated installations and repetitive tasks associated with workstation and server administration using scripting languages such Powershell, Windows Host Script.
• Lead in application installation package creation with Task Sequencing, Powershell and Windows MSI.
• Possess in-depth knowledge of Microsoft Azure Intune and Powershell to meet the firm needs to resolve and trouble shoot problems in areas of expertise.
• Provide technical support to other IT analysts, assisting them with the operating system deployment, cloud and application software installation.
• Log technical support incidents and requests into the ticket management system from live calls, email, and voice mail systems. Monitor support center incidents assigned to the team to ensure SLAs and OLAs are met for responding to and resolving incidents. Provide succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participate in Problems and Knowledge initiatives and other process improvements.
• Prepare and update technical documentation; ensure non-technical decision makers understand technical matters.
• Reachable outside of standard working hours as needed.

ABOUT YOU

• Bachelor’s Degree in related field or educational and work equivalent.
• 10 years’ experience leading department goals and administrating and managing Microsoft Azure, Intune and other Microsoft Cloud technologies.
• A minimum of 5 years of experience in creating and supporting Operating System images for workstation and server hardware and virtual machines in an enterprise environment.
• Experience in a law firm environment a plus, experience maintaining the core infrastructure of the workstation and server imaging, software, and patch distribution management such as RIS/WDS, WPE, MECM/OSD, WSUS.
• Strong knowledge of scripting language and automation of repetitive tasks through scripting language in Powershell, also nice to have Windows Host Script.
• Strong knowledge of application installation package creation using Task Sequencing, Powershell and/or Windows MSI.
• Ability to perform quality assurance and testing for both client/server and web applications.
• Ability to partner with both software development and software integration specialists and Firm business process owners.
• Solid understanding of the application lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.