What are the responsibilities and job description for the Event Staff position at Binbox Inc?
Who We Are
At Binbox Inc., we're changing the way people store their belongings while they're on the go. Through our innovative Binbox mobile app (available on iOS and Android), customers can quickly locate, rent, and securely store their personal items in smart lockers at offices, stadiums, arenas, festivals, and other high-traffic venues.
We're a fast-growing technology company focused on delivering a seamless, hassle-free customer experience. As we continue expanding across the country, we're looking for energetic, customer-focused team members to join us at exciting live events.
Position Summary
As a Binbox Event Staff Member, you'll be the face of our company at sporting events, concerts, festivals, and other live entertainment venues. You'll help customers use the Binbox app, assist with locker rentals, and ensure every guest has a positive experience.
If you enjoy working with people, solving problems, and being part of exciting events, we'd love to have you on our team.
Key Responsibilities
- Welcome and assist customers with using the Binbox mobile app.
- Help customers complete locker rental transactions.
- Deliver friendly, professional, and proactive customer service.
- Troubleshoot basic app, payment, or locker issues.
- Support guests with varying levels of smartphone and technology experience.
- Set up and break down Binbox locker stations before and after events.
- Perform basic equipment checks, including battery replacement and minor locker adjustments.
- Work independently or alongside a team depending on event size.
- Maintain a clean, organized, and safe work area.
- Represent the Binbox brand with professionalism and enthusiasm.
Qualifications
- Must be 18 years of age or older.
- Excellent customer service and communication skills.
- Comfortable using smartphones and mobile apps (iPhone and Android).
- Ability to remain calm and professional in a fast-paced environment.
- Reliable, punctual, and able to work independently.
- Flexible schedule with availability for afternoons, evenings, weekends, and holidays.
- Willing to stay until event operations have concluded, which may extend beyond scheduled end times.
- Ability to stand and walk for extended periods and lift up to 25 pounds.
Preferred Experience
- Customer service, retail, hospitality, or event experience.
- Experience assisting customers with mobile apps or technology.
- Cashless or point-of-sale transaction experience is a plus.
Why Join Binbox?
- Work at exciting concerts, sporting events, festivals, and entertainment venues.
- Flexible, event-based scheduling.
- Fun and energetic team environment.
- Opportunities for growth within a rapidly expanding technology company.
- Be part of an innovative company transforming the guest experience.