Epic Willow Principal Trainer

Job Title: Epic Willow Principal Trainer

Primary Location: 100% Remote

Position Type: Contract

• Epic Willow Inpatient Principal Trainer certification — required
• Epic Willow Ambulatory Principal Trainer certification — required
• Training Environment Build (TED) certification — required

Overview

An Epic Willow Principal Trainer. This is a fully remote role supporting a healthcare organization's Epic Willow pharmacy implementation. This position exists to serve as the primary instructional designer and training environment builder for the Epic Willow pharmacy application — owning curriculum development, MST environment management, and the Credentialed Trainer program to ensure clinical and non-clinical users are prepared for go-lives, upgrades, and ongoing optimization.

What You Bring to the Role

• Epic Willow Inpatient Principal Trainer certification — required
• Epic Willow Ambulatory Principal Trainer certification — required
• Training Environment Build (TED) certification — required
• Experience with Willow Inventory and/or Specialty Pharmacy — preferred
• Proficiency with Articulate (Storyline or Rise) for eLearning module development — preferred
• Deep knowledge of pharmacy workflows across inpatient, ambulatory, and technician roles
• Strong adult learning principles background with a track record of building effective, role-specific training programs
• Experience leading a Credentialed Trainer program, including training, mentoring, and evaluating CTs

• What You'll DoDesign and develop comprehensive training programs and learning pathways for pharmacy roles — Inpatient, Ambulatory, and Technicians — grounded in adult learning principles
• Build and maintain structured instructional materials including lesson plans, training manuals, quick-start guides, tip sheets, and eLearning modules
• Review and update curriculum on a regular cadence to ensure training content stays aligned with current system build and live clinical workflows
• Build, configure, and maintain the Epic Master Training (MST) environment to accurately mirror the production environment
• Refresh and test patient data within the training environment, creating simulated clinical and medication-dispensing scenarios
• Troubleshoot complex training environment issues and rebuild training records following upgrades or code fixes
• Lead and manage the Credentialed Trainer (CT) program, ensuring classroom instruction quality through ongoing coaching and evaluation
• Coordinate training schedules and course logistics with training leadership and application project managers
• Conduct training sessions for super-users, pharmacy managers, and provider groups as needed
• Partner with Epic Willow Application Analysts to stay current on system design changes and identify opportunities to improve end-user competence
• Analyze end-user performance data and support tickets to design targeted refresher courses and workflow optimizations
• Participate in upgrade reviews, test new application enhancements, and develop implementation training plans