What are the responsibilities and job description for the Historic Interpretive Host II - Flex position at Biltmore?
Job Description
Job Description:
Minimum pay for this position is $17.09/hour. Additional compensation will be considered for candidates with higher amounts of experience above the minimum requirements.
Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year). Will be scheduled for shifts covering regular Biltmore House hours, Luminere evenings and Candlelight, including weekends and holidays.
The Historic Interpretive Host (II) provides a gracious welcome for all those visiting Biltmore House and serves as a primary information source for guests about the House, collection, and historic landscape. Interpretive Hosts operate as part of an integral professional team, which continually receives world-class rankings for their quality of service.
Interpretive Hosts greet guests to Biltmore House as they arrive and enter, and are a visible, helpful presence inside America’s Largest Home. This position monitors the safety of guests and colleagues, as well as the House and collections. Following extensive training, Interpretive Hosts may conduct specialty tours. Interpretive Hosts help staff special exhibitions on property, and assist with other special events. The position provides support to department leadership as needed.
Interpreters are responsible for rotations both inside and outside Biltmore House in all seasons. Candidates must be comfortable standing for long periods of time and with the use of multiple stairs through the course of any day. As one of the nation’s preeminent cultural attractions, Biltmore is open on weekends and all holidays.
Essential Job Duties
Job Description:
Minimum pay for this position is $17.09/hour. Additional compensation will be considered for candidates with higher amounts of experience above the minimum requirements.
Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year). Will be scheduled for shifts covering regular Biltmore House hours, Luminere evenings and Candlelight, including weekends and holidays.
The Historic Interpretive Host (II) provides a gracious welcome for all those visiting Biltmore House and serves as a primary information source for guests about the House, collection, and historic landscape. Interpretive Hosts operate as part of an integral professional team, which continually receives world-class rankings for their quality of service.
Interpretive Hosts greet guests to Biltmore House as they arrive and enter, and are a visible, helpful presence inside America’s Largest Home. This position monitors the safety of guests and colleagues, as well as the House and collections. Following extensive training, Interpretive Hosts may conduct specialty tours. Interpretive Hosts help staff special exhibitions on property, and assist with other special events. The position provides support to department leadership as needed.
Interpreters are responsible for rotations both inside and outside Biltmore House in all seasons. Candidates must be comfortable standing for long periods of time and with the use of multiple stairs through the course of any day. As one of the nation’s preeminent cultural attractions, Biltmore is open on weekends and all holidays.
Essential Job Duties
- Welcomes, orients, and checks tickets for all guests entering Biltmore House while presenting a welcoming and helpful demeanor.
- Pro-actively seeks out guests and initiates conversation, while insuring that guests adhere to Biltmore House policies.
- Assists guests with guidebooks, guest guides, audios, etc. and assists special needs guests with wheelchairs, elevator, etc.
- Performs Vulnerable Objects List checks each day at opening and closing of Biltmore House.
- Maintains constant awareness to ensure the safety of guests, employees, Biltmore House and the collection. Responds to alarms as requested by Security Console.
- Knows the location of fire extinguishers in Biltmore House and evacuation procedures.
- Certifies for and provides Guided Specialty Tours.
- Certifies for and provides Guided House Tours.
- Provides Premium Tours.
- Communicates clearly and concisely with guests.
- Demonstrates a thorough knowledge of Biltmore Estate.
- May certify as Personal Estate Host.
- May escort school groups through Biltmore House.
- Provides general assistance and support for the department, leadership, and company as required.
- High school diploma (or GED) required. Additional training, education, and/or certification(s) preferred.
- At least one year of related experience in a public contact, customer service, hospitality, teaching, or related field required. Equivalent combination of education/experience considered. Instructional delivery experience a plus.
- Demonstrated commitment to delivery of world class internal/external guest service.
- Outstanding interpersonal and communication skills; ability to convey information clearly, concisely, and effectively; public speaking and/or storytelling skills a huge plus; ability to welcome and engage guests in a warm and genuine manner.
- Ability to quickly learn Biltmore history, protocols, products/services.
- Proactive, exercises good judgment; creatively problem solves, troubleshoots; engage in light guest service recovery; builds positive and professional relationships.
- Positively and professionally represents Biltmore at all times.
Salary : $17