Event Logistics Crew Lead - Full Time

The Event Logistics Crew Leader is responsible for the setup/strike of temporary structure for the Biltmore Company. The Crew Leader will serve as primary on site "lead" and will supervise the work of staff and vendors. They will provide OJT training for all new hires, support the front line by answering questions and provide guidance with all Counterpoint functions. The Lead Associate will communicate with supervisors and the location manager on employee issues and provide general support and assistance to the department, leadership and the company. Other duties include being responsible for inventory, cleaning and repairing equipment, and organizing the warehouse/top room, as well as utilizing the rental software to plan/schedule upcoming request. In addition, the crew leader will provide general assistance and support for leadership, the department, and the company as needed.

Requirements:

1. High school diploma (or GED). Additional training preferred.
2. At least two (2) years of related experience. Ideal candidates will have relevant event experience.
3. Demonstrated commitment to providing world class internal/external guest service.
4. Proficiency in Word, Excel, and Outlook. Basic math skills a must.
5. Excellent interpersonal and written/verbal communication skills; must be able to convey information clearly, concisely, and effectively.
6. Strong planning, organizational, and project/time management skills; prioritizes work and can adapt as needed. Keen attention to detail with focus on quality and service.
7. Proactive, takes initiative, and exercises good judgment; creatively problem solves and handles a variety of situations in a professional manner.
8. Can operate effectively in an intense and dynamic guest service environment.

Essential Job Duties:

1. Plan upcoming event needs with EL Manager/Supervisor and communicate with staff.
2. Maintain event inventory control (both delivered and returned).
3. Responsible for ensuring inventory is in good condition and available for rental.
4. Works closely with front-line staff to develop work processes and standard operating procedures for each area of Event Operations.
5. Responsible for documenting and teaching work processes and SOP's, escalating any issues to Supervisors and recommending implementation of process improvement ideas.
6. Must be able to meet all deadlines.
7. Set up and assembling equipment as needed such as dance floors, stages, chairs, etc.
8. Keeping safety top priority and maintaining a clean driving record.

Physical Requirements:

1. Must be able to lift/push/pull up to 50 pounds frequently and up to 100 pounds on a regular basis with assistance.
2. Must have a valid driver’s license and be at least 19 years old.
3. Forklift certification may be required.
4. Must be able to climb ladders, stairs, and/or scaffolding.
5. Must have knowledge of cleaning chemicals and their proper applications.
6. Ability to stand/walk for extended periods of time.
7. Will work indoors and outside in all types of weather with fluctuations in temperature and conditions; may be exposed to dirt, dust, pollen, fumes, smoke, chemicals, and/or other particulates.