What are the responsibilities and job description for the Golf Membership Facilities Supervisor position at Biltmore Hotel?
Reports To
Director of Golf
Position Summary
The Golf Membership Facilities Supervisor is responsible for overseeing the day-to-day operations of the Golf Members Club Lounge and associated membership facilities, ensuring a seamless, elevated experience for golf members. This role focuses on lounge readiness, locker room upkeep coordination, food and beverage order processing, and acting as the communication bridge between the Members Lounge, Kitchen, Food & Beverage operations, and Golf Operations.
The position works closely with golf staff, golf management, and members to understand daily golf operations needs and to support specialty golf events, tournaments, and member activities. This role is not a traditional server position, but it does involve processing food and beverage orders, expediting (expo) food and beverages from the kitchen to members’ tables—including drinks—ensuring accuracy, presentation, and timely delivery, while maintaining exceptional standards of service, cleanliness, and attention to detail in alignment with Biltmore Standard Operating Procedures (BSOPs).
Requirements
Responsibilities
Minimum one year of experience in hospitality, food and beverage, or members club environment preferred
Skills Required
Must be able to:
Team Player
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Biltmore standards.
Director of Golf
Position Summary
The Golf Membership Facilities Supervisor is responsible for overseeing the day-to-day operations of the Golf Members Club Lounge and associated membership facilities, ensuring a seamless, elevated experience for golf members. This role focuses on lounge readiness, locker room upkeep coordination, food and beverage order processing, and acting as the communication bridge between the Members Lounge, Kitchen, Food & Beverage operations, and Golf Operations.
The position works closely with golf staff, golf management, and members to understand daily golf operations needs and to support specialty golf events, tournaments, and member activities. This role is not a traditional server position, but it does involve processing food and beverage orders, expediting (expo) food and beverages from the kitchen to members’ tables—including drinks—ensuring accuracy, presentation, and timely delivery, while maintaining exceptional standards of service, cleanliness, and attention to detail in alignment with Biltmore Standard Operating Procedures (BSOPs).
Requirements
Responsibilities
- Oversee daily readiness, cleanliness, and organization of the Golf Members Club Lounge, including breakfast setup and ongoing lounge maintenance.
- Ensure locker room areas associated with the Golf Membership facilities are maintained, orderly, and communicated to appropriate departments when issues arise.
- Work closely with golf staff, members, and the golf management team to understand daily golf operations needs and specialty golf event requirements.
- Support and coordinate food and beverage service for golf-related events, tournaments, and member functions.
- Serve as the primary communication liaison between the Golf Members Lounge, Kitchen, Restaurant, Food & Beverage leadership, and Golf Operations.
- Coordinate and ensure timely delivery of food and beverage items to golf members.
- Expedite (expo) food and beverages from the kitchen to members’ tables, including alcoholic and non-alcoholic drinks, ensuring proper presentation, accuracy, and temperature.
- Process and ring up food and beverage orders accurately using the designated POS system. Ensure food and beverage orders are prepared correctly and delivered promptly and professionally.
- Monitor quality, presentation, and completeness of food and beverage offerings prior to delivery. Maintain cleanliness of lounge seating, service stations, food pickup areas, and high-touch points throughout the day.
- Assist with inventory awareness and communicate supply or product needs to leadership.
- Uphold all departmental policies, safety standards, and BSOPs at all times.
- Provide attentive, discreet, and personalized service to golf members.
- A high school diploma or GED is required.
Minimum one year of experience in hospitality, food and beverage, or members club environment preferred
Skills Required
Must be able to:
- Speak, read, write, and understand the English language.
- Compute accurate mathematical calculations.
- Process food and beverage transactions accurately.
- Provide clear, professional communication and directions.
- Perform job functions with strong attention to detail, speed, and accuracy.
- Prioritize, organize, and manage multiple tasks simultaneously.
- Think clearly, remain calm, and resolve issues using sound judgment.
- Follow directions thoroughly and consistently.
- Understand and anticipate golf members’ service needs.
- Work cohesively with golf staff, kitchen, restaurant, and lounge teams.
- Work with minimal supervision.
- Maintain confidentiality of member information and pertinent resort data.
- Use a computer keyboard and POS system with confidence.
- Possess moderate to advanced computer skills.
- Adapt to a dynamic and fast-paced environment.
Team Player
- Demonstrates cooperation within the team and across departments.
- Communicates effectively with Golf Operations, Food & Beverage, and Kitchen teams. Maintains a positive, professional attitude and enjoys working with people.
- Anticipates members’ needs and delivers personalized, elevated service.
- Demonstrates a warm, professional demeanor and attention to detail.
- Provides confident, genuine, and discreet service at all times.
- Exhibits energy, ownership, and a sense of urgency.
- Takes initiative to improve efficiency and service quality.
- Maintains a polished appearance and professional body language.
- Remains calm and professional under pressure.
- Demonstrates maturity and adaptability.
- Maintains service standards regardless of circumstances.
- Demonstrates reliability, punctuality, and strong attendance.
- Works independently and with integrity.
- Upholds confidentiality and resort standards.
- Uses time effectively and prioritizes tasks appropriately.
- Makes timely decisions to support lounge and golf operations.
- Practices attentive and active listening.
- Communicates member and golf operations feedback accurately to leadership and operational teams.
- Must be able to:
- Move, lift, carry, push, pull, and place objects weighing up to 25 pounds.
- Stand, sit, or walk for extended periods or an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Use, carry, and operate office and service equipment using finger dexterity.
- Communicate effectively with members, employees, and managers through verbal communication, hearing ability, and visual acuity.
- View a computer screen for extended periods of time.
- Adapt to moderate indoor temperatures within the hotel environment.
- Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
- Visually look at a computer for extended periods of time.
- Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
- N/A
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Biltmore standards.