What are the responsibilities and job description for the Bilingual Medical Front Desk Receptionist position at Biltmore ENT, Facial Plastics and Allergy?
About Us
Biltmore Ear, Nose & Throat was founded in 1972 to provide uncompromising patient care. That is still our mission today, and the reason why more area physicians trust us to care for their patients than any other Phoenix area practice! We specialize in ENT, Allergy, Audiology, Facial Plastics and Sleep Medicine. We are looking for motivated team members to join our Practice to help us continue our mission in providing the best patient care possible. Staff morale is a #1 priority for us, we like to keep things professional but fun.
Biltmore ENT offers a generous and inclusive Benefits Package to our employees.
We value our employees’ health and wellness and believe in the investment.
General Purpose
Under the general supervision of the Site Supervisor, the Patient Service Representative will greet all patients arriving for medical services with various local healthcare providers for an assigned patient population. The Patient Service Representative will perform different receptionist, clerical, record keeping, and miscellaneous duties in support and care of services provided in an outpatient or inpatient medical setting.
Duties and Responsibilities
- Welcome and greet all patients and visitors, in person or over the phone. Check patients in and out.
- Schedules appointments for physicians and physician assistants to optimize patient satisfaction, provider time, and the most effective use of examining and treatment rooms. Prepared a daily schedule of examinations for each provider.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Responsible for keeping the reception area clean and organized.
- Verifies patient insurance and eligibility at the time of appointment.
- Registers new patients and updates existing patient demographics by collecting detailed patient information, including personal and financial information.
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Protects patient confidentiality, ensuring protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Prepare reports and form as direct by licensed staff and following established policies.
- Perform a variety of administrative duties, including but not limited to answering phones, faxing and filing confidential documents, and essential Internet and email utilization.
- Provide excellent customer service to all internal and external customers.
Minimum Education Requirements
- High school diploma or GED required.
- Associates Degree and/or graduate of a certified medical office training course preferred.
- Educated on and compliant with HIPPA regulations: maintains strict confidentiality of patent and client information.
Knowledge, Skills, and Abilities
- Training and experience: One year of medical clinic administrative or medical scheduling experience preferred. Unless otherwise indicated, one year of recent experience with the last year in a comparable job classification required.
- Ability to pass state/federal background security checks.
- Ability to work effectively within the role independently and with other team members.
- Ability to organize and complete work promptly.
- Ability to read, write and effectively communicate in English and Spanish.
Work Environment:
Primary work location is in a general office environment, with noise level of office conditions.
Physical Requirements:
Ability to walk, stand, bend, squat, climb, kneel, turn, and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 50lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, printer, fax and telephone. Requires normal, correctable vision and hearing, and the ability to accurately discern duties as necessary to perform job functions.
Disclaimer:
Please note that we are Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. All job duties and responsibilities must be performed with or without reasonable accommodations. This is not an exhaustive list of responsibilities, skills, duties, requirements, or working conditions. Biltmore ENT reserves the right to revise the functions and duties of the position or to require that additional or different task be performed when circumstance change (i.e., emergencies, staff shortages, workload changes, rush jobs, or technological changes).
Job Type: Full-time
Pay: $19.50 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical Front Desk: 1 year (Preferred)
Language:
- English and Spanish (Required)
Ability to Commute:
- Phoenix, AZ (Required)
Work Location: In person
Salary : $20 - $21