IT Systems Administrator

Job Title: IT Systems Administrator

Department: IT/Cybersecurity

Classification: Exempt

Duration: Direct Hire

Location: BILT - Global Brand Support Center, Grapevine, Texas 76051

Company Overview

BILT Incorporated is a fast-growing SaaS company revolutionizing instructions and training for consumers and professional technicians. BILT creates official 3D Intelligent Instructions® for thousands of products from hundreds of brands, hosted on a free mobile app. Our Global Brand Support Center is located in the Dallas–Fort Worth metroplex between DFW Airport and Southlake Town Square.

About the Role

BILT is looking for an IT Systems Administrator to own core infrastructure, identity management, and on-site technical operations. This is a hands-on role that combines systems administration with daily physical presence—managing the platforms and devices that the business runs on, and serving as the go-to person in the building for anything that requires direct intervention. The position also includes administration of the building’s physical security systems. The environment is compliance-conscious, with active ISO 27001 certification.

Responsibilities

Identity & Access Management

• Administer Microsoft Entra ID—user lifecycle management, conditional access policies, application registrations, SSO/MFA configuration, group and role management.
• Execute identity lifecycle procedures: provisioning, role changes, and offboarding in coordination with HR.
• Manage access controls across M365, SaaS platforms, and cloud environments.

Microsoft 365 & Cloud Administration

• Administer the M365 tenant: Exchange Online, SharePoint, OneDrive, Teams. License management, feature configuration, and tenant-level policy decisions.
• Manage endpoint configuration through Intune/MDM—enrollment, profiles, compliance policies, and patching coordination.
• Support secure configurations for cloud environments in coordination with the engineering team.

On-Site Infrastructure, Endpoint & Physical Security

• Set up, image, and deploy workstations for new hires across both Windows and macOS.
• Troubleshoot hardware, peripherals, conference room AV, and workspace technology requiring hands-on intervention.
• Support on-premises network infrastructure—Fortinet firewall and switching, wireless, cabling.
• Administer building physical security systems—access control (card readers, secure room access), entry cameras, and remote door access.
• Manage IT asset inventory—tracking, auditing, and lifecycle management of user workstations, mobile devices, network hardware, and peripherals. Coordinate procurement, receiving, and disposition.

Service Management & Compliance

• Work within Jira Service Management for ticket triage, service request fulfillment, and change request execution.
• Maintain security configurations aligned with ISO 27001 controls and support audit evidence collection.
• Participate in change management processes and maintain audit-ready documentation.

Required Qualifications

• 2–5 years of experience in IT systems administration.
• Hands-on experience with Microsoft Entra ID (Azure AD)—user management, conditional access, application registrations, SSO/MFA.
• Microsoft 365 tenant administration—Exchange Online, SharePoint, Teams, license management.
• Endpoint management across both Windows and macOS environments. Mac proficiency is essential.
• Experience with MDM platforms (Intune preferred).
• Basic networking knowledge—switching, firewall concepts, VLANs, DNS/DHCP.
• Comfortable with on-site, hands-on work—hardware setup, troubleshooting, cabling.
• Strong communication skills and ability to work independently.
• U.S. citizenship required due to government contract requirements.

Preferred Qualifications

• Familiarity with compliance frameworks—ISO 27001, NIST 800-53/CSF, or similar.
• Experience with Jira Service Management or similar ITSM platforms.
• Relevant certifications: Microsoft (AZ-104, MS-102, SC-300), CompTIA Security , or equivalent.
• Experience with Apple Business Manager, DEP, or Mac-specific MDM (Jamf, Mosyle, Kandji).
• Experience administering physical access control systems (card access, cameras, door controllers).
• Fortinet experience.
• Familiarity with PowerShell scripting for administration and automation.
• Comfort working alongside AI-powered operational tools.

Work Environment

• This role is based at BILT’s Global Brand Support Center in Grapevine, Texas, near DFW Airport and Southlake Town Square.
• Routine use of standard office equipment (computers, tablets, phones, email, and Microsoft Teams).
• Physical demands include prolonged computer use and occasional lifting of up to 25 pounds.
• Office hours: 8:30 AM–5:30 PM, Monday through Friday, with convenient parking and nearby amenities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About BILT

BILT provides 3D Intelligent Instructions, creating and delivering interactive content for iOS, Android, and now turnkey guided work instructions for visionOS. The award-winning platform revolutionizes the DIY experience as well as professional training and operational enablement. BILT is accessible, sustainable, and efficient.

For more information go to: www.biltapp.com/careers and submit a profile resume in our applicant tracking system.

*This position is located in the Grapevine Brand Support Center in Texas.

BILT is a veteran friendly company and an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

We do not accept unsolicited agency resumes. We will not pay fees to any third-party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes will be considered our property and will be processed accordingly.