Ride Attendant - Paradise Pier

Job Title: Attraction Ride Attendant

Position Summary:
The Attraction Ride Attendant is responsible for operating and monitoring resort attractions and rides to ensure a safe, fun, and enjoyable experience for all guests. This position involves enforcing safety regulations, assisting guests with boarding and exiting rides, monitoring ride conditions, and maintaining a clean and welcoming environment. The ideal candidate is energetic, safety-conscious, and focused on delivering outstanding guest service.

Key Responsibilities:

1. Ride Operation and Safety:

• Operate rides and attractions in accordance with all safety and operational procedures.
• Perform pre-opening safety checks to ensure all rides are functioning properly.
• Ensure guests meet all height, weight, and health requirements before boarding.
• Safely load and unload guests, providing clear instructions and assistance as needed.
• Monitor guests during rides to ensure proper conduct and safety compliance.
• Immediately report any ride malfunctions, hazards, or safety concerns to management.

2. Guest Service and Experience:

• Provide excellent customer service by greeting guests warmly and answering questions about the attraction.
• Maintain a friendly, energetic, and approachable attitude at all times.
• Handle guest concerns or complaints professionally and promptly.
• Contribute to a positive guest experience by ensuring efficient ride operation and minimal wait times.

3. Safety and Emergency Response:

• Remain alert and focused to identify and respond to unsafe behavior or emergency situations quickly.
• Follow all emergency and evacuation procedures.
• Administer basic first aid or CPR if trained and when necessary until further help arrives.
• Ensure all guests adhere to safety rules and resort policies while on or near rides.

4. Facility Maintenance and Cleanliness:

• Keep the ride area, queue lines, and surrounding spaces clean, organized, and free of hazards.
• Perform light cleaning and sanitization of attraction surfaces and equipment between rides as needed.
• Report maintenance or cleanliness issues to supervisors immediately.

5. Communication and Teamwork:

• Communicate clearly with other attendants and supervisors to ensure efficient ride operations.
• Coordinate with maintenance, safety, and guest services teams as needed.
• Participate in pre-shift meetings and training sessions to stay updated on safety policies and operational changes.

6. Operational Support:

• Assist with crowd control and line management to ensure orderly guest flow.
• Support special events, group bookings, or private functions as directed.
• Assist in the setup or breakdown of attractions for daily operations or special events.

Qualifications:

Education:

• High school diploma or equivalent (preferred).

Experience:

• Previous experience in a theme park, water park, or attractions environment preferred.
• Experience in customer service, hospitality, or recreation strongly preferred.

Skills:

• Strong attention to detail and commitment to guest safety.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure or during emergency situations.
• Positive attitude, reliability, and strong teamwork abilities.
• Comfortable working outdoors and engaging with large groups of people.

Certifications:

• CPR and First Aid certification (preferred; required for some attractions).
• Ride operation and safety training will be provided by the resort.

Physical Requirements:

• Ability to stand for long periods, walk, bend, stoop, and lift up to 50 pounds.
• Must be able to climb steps, operate ride controls, and assist guests with boarding and exiting rides.
• Comfortable working outdoors in various weather conditions (heat, humidity, rain, cold etc.).
• Ability to remain alert and focused for extended periods.

Work Environment:

• Work is performed primarily outdoors in and around attractions and ride areas.
• Exposure to varying temperatures, noise, and crowds is expected.
• Must be available to work flexible hours, including weekends, evenings, and holidays.

Compensation:

• Competitive hourly pay.
• Potential benefits may include health insurance, paid time off, employee discounts, and advancement opportunities.

The Attraction Ride Attendant plays a vital role in ensuring guest safety and enjoyment across the resort’s attractions. Successful candidates will demonstrate a strong sense of responsibility, enthusiasm, and commitment to creating a fun, safe, and memorable experience for every guest.