What are the responsibilities and job description for the Sales Associate position at Billy Reid?
Description
Responsibilities:
Service, Culture & Environment
Responsibilities:
Service, Culture & Environment
- Be Kind.
- Be openminded
- Lead by example
- Work scheduled shifts
- Greet all customers with warmth & Sincerity
- Create an environment of hospitality
- Handle all customer concerns in a proactive, positive manner.
- Create a safe, ethical & clean work environment for all customers and Employees
- Build positive team relationships within your store and across the company.
- Demonstrate ownership & accountability.
- Exemplify Billy Reid Culture & the 5B’s
- Be Welcoming
- Be Hospitable
- Be Curious
- Be Knowledgeable
- Be Thankful
- Deliver top-notch customer service and hospitality to ensure a positive customer experience
- Develop strong product knowledge to better guide the client through options on the sales floor
- Work closely with team members to collaborate on sales strategies and techniques to increase sales
- Collaborate with store director to set, meet & exceed sales goals
- Drive sales through service & customer relationships
- Utilize Customer lists & profiles to maintain healthy & genuine connections with our customers
- Support omni channel initiatives including but not limited to web order fulfillment and email opt in
- Manage inventory levels on the floor and assist with shipping and receiving of product.
- Maintain an elevated level of cleanliness and order within the sales floor and stockroom.
- Operate in compliance with all Billy Reid policies and procedures
- Complete all daily tasks in a timely manner
- Retail sales experience, ideally with a luxury retail brand
- Resiliency – ability to find alternative solutions
- Effective collaborator with peers
- Strong verbal and written communication skills
- Ability to work evenings and weekends when appropriate