What are the responsibilities and job description for the Retail Store Manager position at Billy Heroman's - Flowers, Plant Services and Gifts?
Billy Heroman's, Louisiana's largest florist company, is seeking a full time Retail Store Manager. The ideal candidate is a motivated, customer-service oriented professional who will ensure the smooth operational practices of our store to maximize sales.
The primary anticipated duties and responsibilities generally consist of the following responsibilities:
- The Store Manager must first and foremost be an exceptional sales team member
- The Store Manager is responsible for being aware of and capable to perform all responsibilities outline for the position of sales team member
- Must maintain an appropriate staffing level and evaluate the need for more or new sales team members over time
- Recruits, screens and interviews potential new sales team members
- Supervise sales team and handle scheduling, attendance, and operational practices of the store
- Completes employee reviews regularly and works with other management to conduct reviews with all sales team members
- Ensure sales team adheres to Billy Heroman's policies and dress code at all time
- Teaches, coaches and trains sales team on cost-saving techniques
- Teaches, coaches and trains sales team on proper customer service techniques and Billy Heroman’s expectations of the overall desired expectations set forth by our company mission
- Trains and encourages team on the proper usage of Floral strategies sales methodology
- Set sales goals for team members and work with them on achieving sales goals
- Train and monitor add-on sales (gift baskets, crystal, candy, balloons, banners)
- Train team on general holiday expectations
- Ensure proper customer satisfaction
Requirements:
- 3-4 Years' Retail Sales Management Experience
- Excellent Customer Service Skills
- Motivating Team Leader
- Excellent written and verbal communication skills
- Strong Attention to Detail