Catering Supervisor (Holyoke, Holyoke Mall)

Catering Supervisor

Open Recruitment - Walk-ins are welcome

Ask to see the Venue Manager

Billy Beez is the ultimate indoor play park for kids and kids-at-heart! Our 22,291*sq. ft. play parks offer a variety of features and activities. From slides to sports courts, tunnels to towers, ball blasters to bouncy trampolines, adventure is always right around the corner at Billy Beez.

As Catering Supervisor, you’ll work closely with the Venue Manager and Area Manager and be responsible for effectively leading and managing the operational aspects of the park - including all birthday / group events and the onsite Honey Cafe - in line with our Mission Statement,

· Safe, Secure, Clean and Fun environment for All Ages

Key responsibilities:

· Operational Compliance: Ensuring that all actions and decisions are in compliance with Billy Beez’s Standard Operating Procedure, Employee Handbook and Mission Statement.

· Guest Experience: Delivering consistent and brand standard customer experience through correct execution of the Brand’s cleanliness, security, and safety related programs, procedures and policies.

· Team Leadership: Evaluates team members’ knowledge, educates them on work related policies and procedures

· Events: Organizing and executing all birthday parties, group events from stock management through party planning and direct client relations to execution.

· Cafe: Managing the day to day operational aspect of the Cafe and ensuring that the department meets regulatory and company standards including: hygiene, safety, stock control, food quality and client experience.

· Sales: Analyzing business results with the Venue Manager and working with the team to implement effective revenue strategies.

· Direct Reports: Overseeing all Billy Beez employees with direct department responsibilities over the Party Hosts and Café Associates.

Job Requirements:

· Experience in supervisory or Assistant Manager level position

· Experience in staff recruitment, training and performance management

· Experience in operational compliance management

· Experience in customer service management

· Certification in hospitality or culinary management is a plus

· Must be 18 years of age or older

Availability Requirements:

· Must have open availability

. Must be able to stand for long hours

· Must be able to work during weekends and holidays

· Shifts are assigned as per business need

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Supervising: 1 year (Required)
• Staff Training and Team Leadership: 1 year (Required)
• Operations management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $18