What are the responsibilities and job description for the Chat/Phone Representative (On-Site) position at Billshark?
Location: Hopkinton, MA
Schedule: Full-Time | Contract-to-Hire | On-Site
Join Billshark – where financial wellness meets fun and growth!
Are you friendly, outgoing, and enjoy helping people? Billshark — a fast-growing company backed by Mark Cuban and recognized by Fortune Magazine as a “Great Place to Work” — is looking for energetic Cancel Sharks to join our team!
We help customers save money by canceling unwanted subscriptions and negotiating better deals. Our team has been featured in Forbes, The Wall Street Journal, CBS News, and NBC Nightly News — and we’re growing fast.
About the Role
As a Cancel Shark, you’ll handle customer subscription cancellations through phone calls and online chat. You’ll contact service providers to cancel recurring subscriptions, manage multiple chat sessions, and accurately record account information. This position is perfect for someone who enjoys steady, detail-oriented work in a fun, supportive environment.
What You’ll Do
- Make outbound calls to service providers to cancel accounts on behalf of customers.
- Handle multiple chat sessions while assisting customers with cancellations.
- Navigate internal computer systems to manage accounts and accurately record subscription details.
- Follow clear procedures and scripts to ensure accuracy and efficiency.
- Stay organized, self-motivated, and dependable in a fast-paced environment.
What We’re Looking For
- Excellent verbal and written communication skills.
- Strong computer and multitasking abilities.
- Detail-oriented, dependable, and team-focused.
- Enjoys steady, structured work and helping customers.
Why You’ll Love Working at Billshark
- Competitive Entry-Level Pay
- Career Growth Opportunities
- Supportive Training & Coaching
Apply today to become a Cancel Shark and grow your career with Billshark — where teamwork, accuracy, and fun come together!
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