Director, Resourcing & Creative Operations

Job Overview

Billion Dollar Boy is seeking a Director of Resourcing and Creative Operations to serve as the heartbeat of our US agency. This is a strategic, non-billable leadership role designed to bridge the gap between creative ambition and operational excellence. You will be the architect of our human capital, ensuring our strategy, creative, and design teams are balanced, inspired, and utilized effectively.

Main duties and Responsibilities

Key Responsibilities

• Resource Management & Capacity Planning
• Own the "master view" of agency capacity, balancing immediate campaign needs with long-term growth forecasting.
• Lead weekly resourcing meetings to resolve conflicts and prioritize high-value projects.
• Partner with the Senior Director of PM to identify when to flex with freelance talent vs. making full-time hires.
• Process Architecture & Craft
• Co-author and refine the creative lifecycle (from brief to delivery) in partnership with the SVP of Creative Strategy and Senior Creative Director.
• Standardize workflows across Strategy, Creative, Design, and PM to ensure "The BDB Way" is scalable and efficient.
• Technology Leadership (Float)
• Serve as the Executive Product Owner for the rollout and integration of Float
• Ensure the platform provides "source of truth" data for utilization, capacity, and project health.
• Train the agency on best practices and ensure 100% adoption across cross-functional teams.
• Financial & Operational Excellence
• Analyze utilization trends to provide the leadership team with actionable insights on agency health.
• Bridge the gap between creative output and financial performance, ensuring projects stay within budgeted hours.

Job Specification

Essential Experience & Skills

• Experience: 8–10 years of progressive experience in creative operations, resource management, or program management within a fast-paced agency (Influencer, Social, or B2C preferred).
• The "Architect" Mindset: Proven track record of building processes from scratch, not just maintaining existing ones.
• Tech Savvy: Expert-level experience with resource management software (specific experience with Runn.com is a significant plus) and tech-stack integrations.
• Leadership: Ability to influence executive stakeholders (SVP level) and lead with empathy in a high-pressure creative environment.
• Analytical Rigor: You love a good spreadsheet and can translate complex data into a clear narrative for the leadership team..

Attributes

• High attention to detail and ability to meet tight deadlines
• Excitement to be part of a tight-knit yet growing team and industry

About Billion Dollar Boy

Billion Dollar Boy (BDB) is a global creator agency, using industry-leading tech solutions to deliver integrated, creator-led advertising and end-to-end campaign management. Founded in 2014, Billion Dollar Boy was among the first global influencer agencies and now has offices in London, New York and New Orleans.

Since its inception, BDB has partnered with some of the world’s leading brands - including Heineken, King, Nintendo, PepsiCo and L’Oréal - connecting them with more than 10,000 vetted content creators.

BDB client campaigns have been awarded at the Cannes Lions, Influencer Marketing Awards, Webby Awards, Shortys, The Drum Awards and Adweek.

Our Culture

Our mission is to redefine advertising by reflecting culture through the voices of creators, where creativity is democratized, and technology is the driving force behind impact. We champion equity and inclusion, and believe that diversity sparks creativity, problem-solving, and well-being. Along with fostering these values, BDB is committed to being the most innovative creator marketing agency in the world through initiatives like FiveTwoNine and Muse.

Our Values

We believe one of the biggest issues advertising agencies face is reputational. Our vision is to change that by setting a new standard of advertising with a greater social purpose, where creativity is democratised, and technology drives efficiency and effectiveness.

Billion Dollar Boy has identified industry problems and potential solutions, leading to a set of Future Behaviours that should be adopted by every agency to positively change advertising as a whole:

• Be Fair, Be Transparent - treat everyone fairly, ensure recognition
• Intentional Inclusivity - Actively listen, value diverse perspectives
• Champion Curiosity - Be curious, embrace feedback, explore new ideas
• Own it - Take accountability, be adaptable, lead by example
• Work for Tomorrow - Make decisions that contribute to a better future for BDB
• Kindness Over Ego - Lead with empathy, humility, and honesty
• All other call-outs!

Equal Opportunities

We encourage employees to be open and confident and appreciate that every member of the team makes a vital difference.

Billion Dollar Boy embraces equality, diversity and inclusion and will seek to promote these benefits in all of our business activities.

When recruiting new employees or when affording our current employees with opportunities for promotion, it means that we will:

• Recruit, develop and retain the most talented people, regardless of their background and make best use of their talents;
• Not discriminate unlawfully against any person;
• Select the best person for the job in terms of qualifications and abilities.
• This sets out our approach to equal opportunities and the avoidance of discrimination at work.
• A part of what we offer at BDB is a considerate suite of competitive benefits, which will be discussed with you throughout the interview process