What are the responsibilities and job description for the Inbound Call Center Representative (Sioux Falls, SD) position at Billion Automotive?
WHO should apply?
We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments.
Your typical work week includes:
-Monitoring and answering inbound phone calls.
-Gather information & rout calls to the correct department.
-Update customer changes in the database.
-Provide administrative assistance as needed.
-Attend training sessions and meetings as required.
-Follow all company policies and procedures.
WHAT we need from you:
-Strong verbal and written communication skills with the ability to influence.
-Demonstrate the ability to listen and learn while retaining information quickly.
-Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.
-Task orientated, detail driven, and self-motivated.
-Ability to think quickly and identify and resolve customer questions or concerns.
-Exceptional organizational skills.
HOW we will know you are the "ONE":
-Incredible Customer Service skills
-Computer skills
-Call Center Experience
-Automotive Industry Experience
Qualifications:
We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.