Develops objectives, policies, and procedures for department cost centers to formalize and implement the mission, vision, and values of Billings Clinic. Maintains the standards, customer relations, and practice in a designated service line. Accountability include: quality of services; short and long range planning to achieve goals and objectives; fiscal control; physician and interdepartmental/interdepartmental relations; personnel management.
Essential Job Functions
• Develops, implements, and maintains a realistic, cost-effective annual budget.
• Practices process improvement principles to assess and improve the quality of the service/care provided within the department. Maintains competency in all organizational, departmental, and outside agency safety standards relevant to job performance for department and ensures compliance of department and staff.
• Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes. Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.
• Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure a sufficient number of qualified and competent staff to provide care/services. Adheres to administrative policies and procedures relating to human resource management.
• Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources.
• Seeks and maintains vendor relationships – negotiates rates, statements of work, service levels and consulting assignments
• Manages operational support activities – maintenance, uptimes and availability of core IT applications and database systems, preventative maintenance and life cycle management of components and fosters the proper operation and implementation of IT systems.
• Acts as a focal point for communicating related system activities and issues through on-going executive and staff level reviews.
• Foster the development of business system design and the development of functional specifications with a focus on best business practices and standardization.
• Works in alignment with the project management team on the coordination of related team resources and capacity for upcoming projects for the organization.
• Develop and maintain an effective 24/7 support structure for supported applications.
• Ensure team adherence to all organizational and IT processes, policies and procedures.
• Maintains up to date knowledge on EMR, Revenue Cycle and Registration trends within the Healthcare Industry
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.
Minimum Qualifications
Education
• 4 Year / Bachelors Degree in a related field
Experience
• 2 Years of related experience
• Demonstrated management/leadership and program management skills related to the above tasks, knowledge, skills, and abilities
• Functional knowledge of Healthcare ERP, Revenue Cycle and Registration
• Formal project management experience preferred
Certifications and Licenses
• Current Montana/Wyoming driver’s license and the ability to be insured to operate Billings Clinic vehicles
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.
