Service Specialist IT (Wisconsin Rapids, WI)

Purpose

Job description

What if you could go to work and contribute to a sustainable future? Billerud, is a leading sustainable packaging materials and paper company. We are passionate paper makers committed to providing the best solutions to our customers. It is our goal to deliver a quality product, on time. We offer competitive compensation, full benefits, opportunities for growth and advancement, and an understanding that our people make us successful.

If you are passionate about what you do and driven to do it well, there is a place for you at Billerud!

Summary Description

The Mill IT Specialist delivers IT solutions to infrastructure support in a large manufacturing environment with remote offices and manufacturing sites containing highly integrated manufacturing systems. including systems/network administration, business analysis, and requirements gathering, system configuration, intermediate break/fix, analysis & troubleshooting, security administration, systems/network monitoring and documentation.

Qualifications

Key Accountabilities:

Under General Supervision

• Perform analytical, technical, and administrative work to aid in the on-going support of the infrastructure environment, including installing, maintaining, supporting, and administering critical business and manufacturing systems/networks and telecommunications
• Troubleshoot application issues and create innovative solutions. Using standard problem management tools and processes, document problem resolution at each key step.
• Provide subject matter expertise as it relates to Billerud’s business and associated systems
• Assists users; troubleshoots issues; communicates and trains as necessary.
• Play a role on infrastructure teams
• Provide on-site or remote access diagnoses and resolution of computer hardware and software problems
• Create ad-hoc reports, data mining, and general support with application issues
• Participates in a project environment
• Coordinate with peers, both locally and across business locations and may direct others during short projects
• Participate in field trials, including involvement with suppliers
• Participate in Lean Six sigma projects – be the voice of IT
• Play a role on manufacturing/business teams, establishing and maintaining a partnership to understand business goals and issues.
• Responsible for leading small to medium sized manufacturing/business/information technology initiatives
• Ensure results are delivered on-time, within budget
• Meet overall business requirement
  

Personal qualities

Required Experience And Education

Minimum Required Experience and Education:

• AS/BS/BA in Computer Science, related field, or equivalent experience.
• 3 years of Information Technology experience preferred but not required.
  
  

Preferred Experience & Education

• BS in Computer Science, related field, or equivalent experience.
• 4 years of experience in a manufacturing environment
  
  

Required Skills

• Minimum Required Skills:
• Strong Microsoft Windows, Microsoft Servers and Microsoft Office
  
  

Application information

Billerud NA is an Equal Employment Opportunity employer. All qualified

applicants will receive consideration for employment without regard to

race, color, religion, sexual orientation, gender identity, national origin,

protected veteran status or status as an individual with a disability.

Why us?

• Be part of a dynamic team within Billerud
• An opportunity to contribute to a more sustainable future Development and career opportunities
• Tuition reimbursement and certificate courses offered through partner schools.
• Performance-based bonus
• You can choose among three medical plans designed to help you and your family stay healthy (with virtual care options!).
• Generous 401K match including discretionary annual contribution
• HSA Contribution match with additional contribution for annual preventive exam
• Dental & Vision coverage
• Company paid Disability Coverage
• Wellness rewards program
• Prescription Benefits
• Employee Assistance Program
  
  

Our recruitment process may include interviews, recruitment test, reference

checks, and alcohol & drug testing.

Click here to apply for the job!

Do you want to help create a sustainable future through your work?

At Billerud, we are fully committed to reduce our and our customers carbon footprint by offering high-performance paper and packaging materials. We are convinced that the right solutions can be important tools to help fight climate change. That's why we see it as our responsibility to enable the best packaging choices, for a better tomorrow.

Our proud history in the forestry and paper industry goes back more than 150 years. Since then, we’ve grown to what we are today: a world leading company in high-performing paper and packaging materials - passionately committed to sustainability, quality, and customer value. Our materials are the basis of packaging and paper products used by millions of people around the world, 24 hours a day, all year round.

We serve customers in more than 100 countries through our three business areas Liquid Packaging Board, Paper and Paper Board. Our nine production units are located in Sweden, USA, and Finland and we have around 6,000 employees in 19 countries. Our annual turnover is approximately SEK 43.5 billion and the share is listed on Nasdaq Stockholm. At Billerud we always put safety first, care for each other, and do what we say.

Join us in redefining sustainable packaging and drive meaningful change for a better tomorrow.