Mill Applications Support Specialist (Quinnesec, MI)

Job description

At Billerud we believe that when we have tomorrow in mind, we will do our very best today. It is thanks to our employees that we are a world-leading company within the field of renewable paper and packaging materials. Do you want to realize your true value and work for a sustainable tomorrow? Join us!

Job Description:
Purpose:

The Mill Application Support Specialist is responsible for providing support, maintenance, and development of IT systems and applications that support the manufacturing operations of the organization. The ideal candidate will have experience with manufacturing IT systems and applications, as well as strong analytical and problem-solving skills.

The specialist works closely with business groups, IT teams, and vendors to facilitate solution delivery and support in a 24x5x365 fast paced manufacturing environment. The specialist will manage the local systems and applications used at Billerud’s North American facilities. As systems understanding grows, the specialist will be assigned ownership of specific companywide applications.

Qualifications

Key Accountabilities:

• Provide support and maintenance of IT systems and applications used in manufacturing operations at assigned location and other Billerud locations
• Analyze and troubleshoot complex issues with IT systems and applications
• Develop and implement solutions to improve the functionality, performance, and reliability of IT systems and applications
• Create and maintain documentation for IT systems and applications
• Collaborate with IT and manufacturing teams to ensure that IT systems and applications are properly integrated and aligned with the organization's overall IT strategy
• Stay current with the latest technologies and trends in manufacturing IT systems and applications
• Provide training and mentoring to IT and manufacturing teams on the use of IT systems and applications
• Function as a subject matter expert for IT systems and applications used in manufacturing operations
• Develop and deploy solutions for our customers according to development standards set for Billerud
• Participate in after-hours IT on-call support rotation for local facility

Personal qualities

Required Experience and Education:

• Minimum Required Experience and Education:
  AS/BS/BA in Computer Science, Computer Engineering, related technical field, or equivalent experience.
• 2 years of Information Technology Application Support or related IT experience required

Required Skills:

• Technical understanding of software development tools, testing methodologies, application, and database design
• Strong expertise in IT systems and applications used in manufacturing operations
• Solid teamwork, organization, and communication (both oral and written) skills
• Strong analytical, problem-solving, and communication skills
• Strong attention to detail and ability to work independently and within a team
• Strong ability to communicate effectively with both technical and non-technical stakeholders
• Well organized with ability to manage multiple time sensitive, complex projects and issues simultaneously
• Microsoft M365 Proficiency
• Visual Studio Proficiency (C# or other languages)

Preferred Skills:

• Experience with PI, Proficy, PARCView, Optivision and other manufacturing related applications
• Experience working on remote or virtual teams
• Experience with manufacturing operations and processes
• Microsoft SQL Server object creation proficiency
• Windows Server and Desktop experience

Application information

Billerud NA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

Why us?

At Billerud, you’ll be part of a collaborative, forward thinking team dedicated to shaping a more sustainable future. We’re committed to supporting your growth, well being, and long term success.

• Impactful Work – Contribute to meaningful sustainability initiatives.
• Career Growth – Access development programs and internal advancement opportunities.
• Education Support – Tuition reimbursement certificate programs through partner schools.
• Competitive Compensation – Performance based bonus eligibility (role dependent).
• Comprehensive Benefits
• Multiple medical plans with virtual care options
• Generous 401(k) offerings
• HSA contribution match additional preventive exam contribution
• Dental & vision coverage
• Company paid disability insurance
• Prescription benefits

Our recruitment process may include interviews, recruitment test, reference checks, and alcohol & drug testing.