What are the responsibilities and job description for the Customer Service Account Specialist (Miamisburg, OH) position at Billerud?
Purpose
Job description
Are you interested in being part of an innovative team that supports Billerud’s mission to lead the way when it comes to challenging conventional packaging and business? Our decisions are guided by the promise of creating a better tomorrow. Building a future where lighter, stronger, more durable and sustainable packaging is the natural choice not only requires experience and expertise, but also takes dedication, teamwork and perseverance. This is a journey that we are making together with our talented staff and our customers.
Summary Description
The Customer Service Account Specialist is a key member of the Billerud customer service team, responsible for delivering exceptional service and proactive solutions to our customers. This full-time role supports assigned accounts by coordinating with internal teams—including sales, planning, logistics, and warehousing—to ensure smooth order processing and customer satisfaction. The Account Specialist builds strong relationships, understands customer needs and forecasts, and contributes to business growth through responsive and strategic service.
Qualifications
Key Accountabilities:
Required Experience And Education
Billerud NA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.
Why us?
At Billerud, you’ll be part of a collaborative, forward‑thinking team dedicated to shaping a more sustainable future. We’re committed to supporting your growth, well‑being, and long‑term success.
Click here to apply for the job!
Do you want to help create a sustainable future through your work?
At Billerud, we are fully committed to reduce our and our customers carbon footprint by offering high-performance paper and packaging materials. We are convinced that the right solutions can be important tools to help fight climate change. That's why we see it as our responsibility to enable the best packaging choices, for a better tomorrow.
Our proud history in the forestry and paper industry goes back more than 150 years. Since then, we’ve grown to what we are today: a world leading company in high-performing paper and packaging materials - passionately committed to sustainability, quality, and customer value. Our materials are the basis of packaging and paper products used by millions of people around the world, 24 hours a day, all year round.
We serve customers in more than 100 countries through our three business areas Liquid Packaging Board, Paper and Paper Board. Our nine production units are located in Sweden, USA, and Finland and we have around 6,000 employees in 19 countries. Our annual turnover is approximately SEK 43.5 billion and the share is listed on Nasdaq Stockholm. At Billerud we always put safety first, care for each other, and do what we say.
Join us in redefining sustainable packaging and drive meaningful change for a better tomorrow.
Job description
Are you interested in being part of an innovative team that supports Billerud’s mission to lead the way when it comes to challenging conventional packaging and business? Our decisions are guided by the promise of creating a better tomorrow. Building a future where lighter, stronger, more durable and sustainable packaging is the natural choice not only requires experience and expertise, but also takes dedication, teamwork and perseverance. This is a journey that we are making together with our talented staff and our customers.
Summary Description
The Customer Service Account Specialist is a key member of the Billerud customer service team, responsible for delivering exceptional service and proactive solutions to our customers. This full-time role supports assigned accounts by coordinating with internal teams—including sales, planning, logistics, and warehousing—to ensure smooth order processing and customer satisfaction. The Account Specialist builds strong relationships, understands customer needs and forecasts, and contributes to business growth through responsive and strategic service.
Qualifications
Key Accountabilities:
- Manage all customer service activities for assigned accounts, including order entry, tracking, and issue resolution.
- Serve as the primary point of contact for customer inquiries and order updates.
- Accurately input and maintain order and customer data in internal systems (SAP or similar ERP, Salesforce, etc.).
- Communicate proactively with customers regarding pricing, delivery timelines, and order status.
- Collaborate cross-functionally with internal departments to ensure seamless service delivery.
- Monitor customer satisfaction and escalate concerns to management or sales as needed.
- Support resolution of complex issues in partnership with Senior Account Managers and leadership.
- Stay informed on market trends, customer strategies, and competitive intelligence.
- May require occasional travel to customer or mill locations.
Required Experience And Education
- Bachelor’s degree and/or relevant customer service experience
- 1–3 years of experience in Customer Service, Planning, or Logistics.
- Computer literacy using tools such as Outlook, Excel, Office Communicator or Lync, Citrix, Mercury Gate, and the Phone System
- Proficiency in business systems such as SAP (or similar ERP), Salesforce.com
- Strong understanding of planning, logistics, inventory management, and demand forecasting.
- Excellent communication and organizational skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience in the paper industry.
- Fluent in English and Spanish, both spoken and written.
Billerud NA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.
Why us?
At Billerud, you’ll be part of a collaborative, forward‑thinking team dedicated to shaping a more sustainable future. We’re committed to supporting your growth, well‑being, and long‑term success.
- Impactful Work – Contribute to meaningful sustainability initiatives.
- Career Growth – Access development programs and internal advancement opportunities.
- Education Support – Tuition reimbursement certificate programs through partner schools.
- Competitive Compensation – Performance‑based bonus eligibility (role dependent).
- Comprehensive Benefits –
- Multiple medical plans with virtual care options
- Generous 401(k) offerings
- HSA contribution match additional preventive exam contribution
- Dental & vision coverage
- Company‑paid disability insurance
- Prescription benefits
Click here to apply for the job!
Do you want to help create a sustainable future through your work?
At Billerud, we are fully committed to reduce our and our customers carbon footprint by offering high-performance paper and packaging materials. We are convinced that the right solutions can be important tools to help fight climate change. That's why we see it as our responsibility to enable the best packaging choices, for a better tomorrow.
Our proud history in the forestry and paper industry goes back more than 150 years. Since then, we’ve grown to what we are today: a world leading company in high-performing paper and packaging materials - passionately committed to sustainability, quality, and customer value. Our materials are the basis of packaging and paper products used by millions of people around the world, 24 hours a day, all year round.
We serve customers in more than 100 countries through our three business areas Liquid Packaging Board, Paper and Paper Board. Our nine production units are located in Sweden, USA, and Finland and we have around 6,000 employees in 19 countries. Our annual turnover is approximately SEK 43.5 billion and the share is listed on Nasdaq Stockholm. At Billerud we always put safety first, care for each other, and do what we say.
Join us in redefining sustainable packaging and drive meaningful change for a better tomorrow.