What are the responsibilities and job description for the Customer Support Specialist position at Biller Genie?
Customer Support Specialist (Entry-Level)
Orlando, FL (On-Site – 5 Days/Week)
Biller Genie is looking for a Customer Support Specialist to join our growing team. In this role, you’ll be the first point of contact for customers, helping answer questions, resolve basic platform issues, and ensure a positive experience with our software.
This is a great opportunity for someone early in their career who enjoys helping people, solving problems, and working in a fast-paced SaaS environment.
If applying from out of state, please include “Planning to Relocate” at the top of your resume.
What You’ll Do
Respond to customer inquiries via phone, chat, and email
Troubleshoot basic platform questions and guide customers to solutions
Escalate more complex issues to senior team members when needed
Document all interactions accurately in our ticketing system
Follow up to ensure issues are resolved and customers are satisfied
Identify common questions and suggest ways to improve support resources
What We’re Looking For
0–2 years of customer service experience (retail, hospitality, call center, or SaaS preferred)
Strong communication skills (written and verbal)
Positive, patient, and customer-first attitude
Ability to multitask and stay organized
Comfortable learning new software and systems
About Biller Genie
Recently named Inc. Magazine 2023 Best Places to Work, Biller Genie is a fast-growing B2B SaaS platform helping businesses get paid faster. We have offices in Miami and Orlando and serve clients nationwide.
Benefits
Medical, Dental, Vision
401(k) with up to 4% match
Flexible Open PTO
Our Mission:
To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.
Our Core Values:
Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
Catch Up - We are high performers and love a fast-paced environment.
Believe in the Genie - We are passionate about where we are going as a team and we show we care.
Class shines - We are articulate professionals who carry ourselves well and speak with purpose.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.