What are the responsibilities and job description for the Relationship Manager position at Billd?
About Billd
Billd is a fast-growing fintech company looking to disrupt a $1.5 trillion industry. We offer first-of-its-kind, industry-leading financial and technology products to empower our customers, commercial subcontractors. We believe in championing the underdog because no one else does.
You will be challenged to bring your best self to Billd and guaranteed to have the most professionally rewarding experiences of your career. We pride our team on being focused, relentless, and driven, but never take ourselves too seriously and love having fun.
As a rapidly growing company, we offer several opportunities for internal growth and career development. We’re committed to the motivated professionals that work at Billd, but don’t just take our word for it. Check out our 4.5 Glassdoor rating to see what our team has to say about working here.
But the praise doesn’t stop there. Some of our awards include:
- 4x Top Private Companies award winner (Austin Business Journal)
- 3x Fastest Growing Companies award winner (Austin Business Journal)
- 3x Top Technology Firm (Construction Executive Magazine)
- 2x Top Tech Employer in Austin (Austin Business Journal)
- 2x Best Places to Work (Forbes, BuiltIn)
- 1x Best CEO Nomination (Austin Business Journal)
We call our Austin, TX, headquarters home - our dog-friendly office is centrally located north of downtown and features an open and collaborative floorplan, fully stocked kitchen, and on-site fitness room. This role is in-office Mondays through Thursdays, with a work from home day on Friday, if desired.
The Role
We’re looking for a dynamic, high-performing Relationship Manager with experience selling to and managing accounts related to financial, construction, or technology products over the phone, via email, and via web-based presentations. This role will be responsible for continued selling into a managed account set of commercial construction contractors and increasing wallet share across a suite of financial products to existing customers. The ideal candidate has a history of selling into an existing customer base, deepening relationships, re-engaging otherwise inactive accounts, exceeding sales quotas, and loves the challenges of selling a new product into the market.
To be successful in this role, you should have previous experience in (1) account management, (2) managing a full sales cycle (including closing), (3) working in the credit industry, and (4) familiarity working with technology sales tools (Salesforce, Slack, Outreach, etc.).
What You'll Do
- Manage the full onboarding and continued education around Billd’s products after contractor originates first financing with Billd.
- Continue selling Billd’s financial product suite to strategically advise successful implementation of product(s) and deepen customer wallet share.
- Present and demonstrate the value of Billd's payment solutions to contractors through quarterly reviews and cash flow modeling.
- Successfully re-engage low engagement customers by overcoming objections, work through customer experience issues, and sell new products.
- Deepen relationships with existing customers and manage accounts for long term customer success through a customer-first approach.
- Work closely with Field Sales, Operations, and Underwriting to successfully navigate and close origination financing to meet quota.
- Communicate customer feedback, pain points, and opportunities to improve product suite to Marketing and Product.
- Leverage social media to communicate and connect with prospects and customers.
- Carry monthly upsell and origination quota.
- Occasional travel (10% or less)
Skills and Qualifications
- 3-4 years selling and managing a full sales cycle, including closing experience
- Experience in account management and quota attainment
- Preferred familiarity with technology tools such as Salesforce, Slack, Outreach
- Must have the ability to work in a fast-paced, team-oriented environment
- Excellent written and oral communication
- Experience with financial services and construction preferred
Why Billd?
Billd is committed to diversity and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
