What are the responsibilities and job description for the Outreach Case Manager position at BILL WILSON CENTER?
About Bill Wilson Center:
Bill Wilson Center is a nationally and regionally recognized leader for providing services to at-risk youth and families. Our agency -- from our executive team to our line staff -- is committed to improving the lives and conditions of the people we serve. We provide direct services to more than 3,500 children, youth, young adults and families in Santa Clara County. BWC provides services that meet the cultural and linguistic needs of our whole community. We value our unique ethnic diversity as well as the LGBTQ community and non-able body community. Join us and become a difference maker at Bill Wilson Center!
Job Summary:
The Outreach Case Manager is responsible for providing direct support, outreach, advocacy, and case management services to youth and young adults ages 18-24 experiencing homelessness or housing instability. This position works closely with individuals in the community to build trusting relationships, assess immediate and long-term needs, and connect participants to critical resources including housing, employment, education, healthcare, mental health services, and life skills support.
The Outreach Case Manager conducts street outreach, community engagement, workshops, opioid education and awareness, crisis intervention, and ongoing case management to help youth achieve stability, self-sufficiency, and personal goals. The ideal candidate is compassionate, trauma-informed, culturally responsive, and committed to empowering vulnerable youth populations through strengths-based support and advocacy.
This role requires strong communication skills, the ability to work independently in community settings, and experience engaging high-risk or underserved populations in a respectful and non judgmental manner.
Essential Duties & ResponsibiIities:
- Conduct outreach to areas frequented by youth ages 18-25 - schools, community centers, libraries, encampments.
- Administer assessments (VISPDAT) and refer youth to county's Homeless Management Information System
- Lead tabling events, workshops and collaborate with community partner organizations
- Build positive relationships with participants and provide ongoing support and encouragement
- Utilize Motivational interviewing skills to engage young adults to participate in Drop In Center Services
- Connect youth to services and resources including education, opioid prevention, job readiness, housing, healthcare, and mental health support
- Facilitate workshops, support groups, and community engagement activities
- Maintain accurate participant records, case notes, and outreach data
- Collaborate with community partners, schools, employers, and service providers
- Support youth through case management in setting goals and accessing opportunities for growth and development
- Attend agency and other program meetings; including community meetings and trainings as appropriate.
- Must be able to communicate effectively, get along with co-workers, management, and deal effectively and professionally under pressure.
- Transport clients to appointments, meetings, etc. as needed.
- Participate in community events, outreach campaigns, and networking opportunities
- Regular attendance is a requirement of the position
- Advocate for youth needs and help create a safe, inclusive, and supportive environment
- Other duties as assigned
Education and Experience:
- Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Communications, or related field desired but not a requirement
- Experience working with youth and young adults ages 18-25
- Experience with outreach, case management, mentoring, or community engagement preferred
- Strong communication and relationship-building skills
- Knowledge of community resources and youth development practices
- Ability to work with diverse populations and maintain confidentiality
- Strong organizational and time management skills
- CPR/First Aid certification and bilingual skills are a plus
- Personal or lived experience with the criminal/legal system, housing instability, social services, or other systemic challenges is valued.
Required Skills/Abilities:
- Trauma-informed care
- Conflict resolution and de-escalation
- Public speaking and workshop facilitation
- Community partnership development
- Social media outreach and engagement
- Data entry and reporting
Physical Demands:
- Ability to travel throughout the community for outreach activities, meetings, and events
- Prolonged periods of standing, walking, and engaging with participants during community events and program activities
- Ability to lift and carry outreach materials, supplies, and equipment up to 25 pounds
- Ability to work in both office and community-based environments, including outdoor settings
- May require evening and weekend hours to support youth programming and outreach events
- Ability to use a computer, phone, and other standard office equipment for extended periods
- Must be able to communicate effectively in person, virtually, and by phone with youth, staff, and community partners
Work Environment:
- Combination of office, community, and field-based work
- Some evenings and weekends may be required for events and outreach activities
- Local travel may be required
Salary Range:
$25 - $27.00 per hour
Employee Benefits & Perks:
We offer a generous compensation package for full-time employees that includes the following:
- 4 Weeks Accrued PTO
- 14 Paid Holidays Per Year
- Paid Health, Dental, Vision & Voluntary Life Insurance Plans
- Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
- 401 (K) Retirement Plan
- 24/7 Employee Assistance Program
- Upward Career Mobility
- Discounts and Savings through Tickets At Work and LifeMart
EEO:
Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency's operations, responsibilities may be modified at any time.
Salary : $25 - $27