What are the responsibilities and job description for the IT Support Specialist position at Bill's Heating & A/C?
Job Overview
We are looking for a focused IT Support Specialist to join our large, fast-paced HVAC company. You will be the primary point person managing technology assets for our 180 field technicians, office staff, and managers. Your main mission is ensuring our team's mobile devices, tablets, and software accounts remain secure, updated, and fully operational.
Key Responsibilities
Device Lifecycle Management:
- Provision, configure, and deploy smartphones, tablets, and rugged field laptops.
- Install protective cases, screen protectors, and vehicle mounting hardware.
- Track hardware inventory and coordinate device repairs or replacements.
Account & Software Administration:
- Create, modify, and delete user accounts across internal software platforms.
- Manage active software licenses and optimize subscription costs.
- Reset passwords and troubleshoot login issues remotely.
Mobile Device Management (MDM):
- Enroll all corporate-owned field devices into our MDM platform.
- Push critical HVAC field application updates to remote users.
- Enforce security profiles, remote-wipe lost devices, and monitor compliance.
User Support & Training:
- Provide technical support to 180 varied users via phone, email, or text.
- Walk non-technical field staff through basic hardware troubleshooting steps.
- Build simple "How-To" quick guides for company apps and devices.
Qualifications
Experience: 5 years of IT support, Help Desk, or mobile asset management experience.
Technical Skills:
- Strong familiarity with iOS (iPads/iPhones) and Android deployment.
- Hands-on experience with MDM software (e.g., Miradore, Microsoft Intune, Jamf).
- Experience managing users in Google Workspace, Microsoft 365, or specialized dispatch/HVAC software (e.g., ServiceTitan, FieldEdge) is highly preferred.
- Familiarity with CRM software, including ServiceTitan, preferred.
Soft Skills:
- High patience for helping remote workers with varying tech skill levels.
- Sharp organizational skills to track 200 physical technology assets.
- Clear, jargon-free communication skills over the phone.
Pay: $25.00 - $32.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $25 - $32